Welfare Benefits and Debt Advice Supervisor

Tameside Council; Tameside; On-site; GBP 39,000 - 42,000; Full time

Job summary

A local government authority in the UK is seeking a Welfare Benefits and Debt Advice Supervisor to lead a team in providing expert advice to residents. You will manage welfare benefits and debt advisers, ensuring that timely, accurate advice is delivered within a quality framework. The role demands substantial experience in welfare benefits advice, excellent communication skills, and the ability to support vulnerable clients. This permanent role offers a competitive salary with a commitment to inclusivity and support for all individuals.

Qualifications

• Demonstrable experience in providing welfare benefits advice work at a specialist level.
• Excellent working knowledge of the benefits system, especially sickness and disability.
• Experience in representing clients at social security appeals.

Responsibilities

• Manage a team of welfare benefits and debt advisers.
• Ensure high-quality advice through supervision and peer review processes.
• Oversee workflow and provide timely, accurate advice to residents.

Skills

Welfare benefits advice

Communication skills

Organisational skills

Supervisory skills

Debt advice

Job description

Contract Type: Permanent

Salary: Grade H SCP 29 £39,862 – SCP 31 £41,771

Hours Per Week: 36 hours

Base Location: Tameside One, Ashton-under-Lyne

Assessment Date: Friday 30 January 2026

The Role

Tameside Council has an exciting opportunity to join the Welfare Rights & Debt Advice Team and make a meaningful difference to people’s lives, helping us to achieve our ambition of Starting Well, Living Well, and Ageing Well in Tameside.

We are looking for a Welfare Benefits and Debt Advice Supervisor with the knowledge and expertise to manage an experienced and dedicated team of Welfare Rights Officers and Debt Advisers. You will be the operational lead for the service, managing a team of welfare benefits and debt advisers, ensuring high‑quality advice is provided through supervision, file review and peer review processes, and working within a quality mark framework. You will also oversee workflow into the service to ensure that residents are supported with timely, accurate advice and assistance.

About You

You will need relevant, demonstrable, recent experience in providing welfare benefits advice work at a specialist level, including experience of representing clients at social security appeals. An excellent working knowledge of the benefits system, especially in the areas of sickness and disability, is also required, along with first‑class communication skills.

You must have an orderly approach to casework with excellent inter‑personal skills and the ability to work under pressure. You will need excellent organisational and supervisory skills and be able to demonstrate experience of providing advice to the public, including vulnerable people. Additional skills in providing debt advice would be welcome but are not essential.

About Us

Come shape the future of Tameside with us! We are a council committed to developing a culture which respects individuals, appreciates difference and allows everyone, regardless of background, to reach their full potential. We are proud to be an accredited disability confident employer.

Employer Information

This position is subject to Basic Disclosure Procedures. The post is a designated customer‑facing role under the fluency duty and requires a specified level of spoken English.

Unfortunately, at this time we are not able to offer sponsorship.

Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Contact

For more information or for an informal discussion please contact Janine Yates on 0161 342 3494.