Welcome to the Lidl Recruiting Portal Customer Assistant Stewartstown Road

Lidl; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading grocery retailer in Northern Ireland is looking for a Customer Assistant to enhance the customer journey in their stores. Successful candidates will earn £370 per week on a part-time contract, working varied shifts. Responsibilities include maintaining store cleanliness, assisting customers, and managing stock. The ideal candidate will have great customer service skills and a willingness to go the extra mile. Opportunities for career development are also provided, along with a transparent salary structure including annual increases.

Benefits

29 days holidays per annum

Company pension

Mobile and broadband discounts

Generous discounts available

Qualifications

• Excellent customer service skills are required for interacting with customers.
• Must be responsible and reliable with a can-do attitude.
• Previous experience in a customer-facing role is preferred but not essential.

Responsibilities

• Interact with customers in a friendly and helpful manner.
• Ensure cleanliness and hygiene standards are maintained.
• Assist in stock count processes.

Skills

Customer service skills

Time Management

Team player

Job description

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

Customer obsessed high energy and love learning every day

If that sounds like you earn 370 per week as a Customer Assistant on our standard 30 hour contract.

Your role will be varied working across different shift times tasks and with different colleagues.

What does a normal day* as a Customer Assistant look like (*theres no such thing as normal in retail but weve tried our best!)

As a Customer Assistant you are required to sell alcohol therefore you must be 18 or over to work in our store.

Shift Patterns

• Morning shift : Starting at 5am or 6am with your team you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl!
• Middle shift : Starting mid-morning or early afternoon you’ll make sure our stores are spotlessly clean well presented and our products remain fresh all while helping customers with queries on the shop floor and working on tills to minimise till queues.
• Late shift : From your start time in the afternoon you’ll make sure our customers experience is top class by serving them with a smile while on the tills restocking missing items and getting the store ready for the next day.

What you’ll do

• Interacting with the customer in a pleasant friendly and helpful manner
• Ensuring stock loss controls are followed in all areas of the store
• Maintaining store and external cleanliness and hygiene standards
• Following freshness and rotation principles
• Ensuring all waste is managed correctly
• Assisting in the stock count process

What you’ll need

• A can‑do attitude and excellent customer service skills
• The willingness to go the extra mile for our customers
• To be responsible and reliable
• To enjoy working in a fast‑paced varied environment
• A good team player
• Preferably previous experience in a customer facing role but this is not essential provided you have the right attitude

What you’ll receive

We offer a competitive and transparent salary system that ensures pay equality across all positions at Lidl.

• 12.40 per hour rising to 14.10 per hour after 3 years
• Additional supplements paid depending on the days & hours worked*
• 29 days holidays per annum (pro rata including Bank Holidays)
• Company pension
• Genuine opportunities for career development
• Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on‑going development
• Mobile and broadband discounts with Vodafone
• Generous discounts available; Circle K Bike to Work
• Maternity Leave top up Marriage leave Employee Assistance Programme

Year 1

• Basic Rate 12.40
• 15.50 (Unsocial Hours)
• 18.60 (Overtime / Sundays)

Year 2

• Basic Rate 12.80
• 16.00 (Unsocial Hours)
• 19.20 (Overtime / Sundays)

Year 3

• Basic Rate 13.40
• 16.75 (Unsocial Hours)
• 20.10 (Overtime / Sundays)

Year 4

• Basic Rate 14.10
• 17.63 (Unsocial Hours)
• 21.15 (Overtime / Sundays)

Lidl is an equal opportunities employer. If you have any particular requirements we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

Key Skills

• Time Management
• Sourcing
• Talent Acquisition
• Taleo
• ATS
• HR Sourcing
• Interviewing
• Management Experience
• Team Management
• Human Resources
• Negotiation
• Recruiting

Employment Type : Part‑Time

Experience : years

Vacancy : 1