Welcome Host

Daniel Thwaites PLC; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious lakeside hotel is seeking a Welcome Host to deliver exceptional guest experiences. This diverse role involves greeting guests, providing information, and supporting different departments. Candidates should be passionate about hospitality with strong communication skills. The position offers a competitive salary, live-in accommodation, and various employee perks including health benefits and career progression opportunities.

Benefits

Competitive salary

Staff live-in accommodation

Wagestream access

28 days annual leave

Enhanced maternity and paternity pay

Health cash plan

Long service awards

Employee Assistance Programme

Discounted accommodation, food, and drink

Pension and Life assurance

Bespoke training programmes

Apprenticeships available

Engaging & supportive work environment

Qualifications

• Passion for hospitality and customer service.
• Experience in hotel, spa, bar or restaurant preferred.
• Able to maintain professionalism under pressure.

Responsibilities

• Greet guests warmly as they arrive.
• Provide information about hotel facilities and services.
• Ensure high hospitality standards are maintained.
• Collaborate with different departments when needed.

Skills

Friendly demeanor

Excellent communication skills

Ability to work under pressure

Job description

Overview

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.

We are looking to appoint Welcome Hosts to deliver a five-star standard service to our guests and ensure the delivering of the highest levels of guest experience, providing warm hospitality and impeccable service.

As Welcome Host, you’ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction.

This is an exciting and varied role which will see you as our warm and friendly Host, working across multiple departments including Reception, Food & Beverage and Housekeeping.

Responsibilities

• Your personality will shine through as you greet each one of our valued guests with a warm and friendly smile.
• Use your eye for quality to provide the highest level of hospitality when working on reception or in our restaurant and bars.
• Ensure guests are aware of the hotel’s facilities, providing personalised recommendations on other department services where ever possible to enhance the guest experience.
• Ensure our high standards are delivered and maintained at all times.
• Provide our guests with the warmest hospitality, ensuring they want to return
• Team work

Who are we looking for?

Every day, we want people to come to work to make people feel at ease through delivering warm hospitality. To achieve this, you will need to be friendly, extremely personable and have the ability to deliver the company standards in each interaction.

As Welcome Host, you could be the first person to greet our guests, so it is key to providing that warm and welcoming first and lasting impression. Our Welcome Hosts follow the guest journey and will be supporting different departments often at busy times. It is essential that you can remain calm and professional whilst under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.

If you are passionate about hospitality and have the confidence to strike up a conversation with our guests, then this could be the role for you. you will have a genuine passion for the hospitality industry.

It would be ideal if you have previous experience in a hotel, spa, bar or restaurant, but a great work ethic is more important. If this sounds like you and you want to bring your personality to work, we would love to meet you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Staff live-in accommodation is available
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment