Welcome Clerk (Women and Children\'s Health)

NHS; Exeter; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Exeter is seeking a Welcome Clerk for Women and Children's Health. The role involves providing administrative and customer support, ensuring smooth ward operations, and maintaining confidentiality. Candidates should possess strong communication skills and a good general education. This position offers flexible working hours and a competitive benefits package.

Benefits

27 days annual leave plus bank holidays

Access to occupational health services

Extensive staff discounts

NHS Pension scheme

Flexible working schemes

Qualifications

• Proven experience in administration.
• Ability to maintain confidentiality.
• Strong interpersonal skills.

Responsibilities

• Provide administrative support within a multi-disciplinary team.
• Liaise closely with nursing, therapy, and medical staff.
• Respond to changing priorities and work under pressure.

Skills

Customer care

Effective communication

Administrative skills

Education

Good general education

Job description

Go back Royal Devon University Healthcare NHS Foundation Trust

Welcome Clerk (Women and Children's Health)

The closing date is 06 October 2025

Provide a proactive and professional welcome to the ward reception, front line areas, acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust.

Deliver an efficient administrative and clerical service to the Ward Team.

Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of the ward; enhancing patient care.

Ensure all information is secure and confidentiality of information is maintained at all times.

Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.

Ensure the professional image of the Trust is maintained at all times.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

This role encompasses working within the hospital setting providing effective administration support within a multi-disciplinary team. You should be enthusiastic, hardworking and motivated and able to work independently and in pressurised situations.

You will provide administrative, clerical and receptionist services to patients and visitors calmly, sensitively and efficiently both on the telephone and in person you will be working as part of a team and in collaboration with others. You will liaise closely with nursing, therapy, medical and supporting services to provide an efficient and effective service for patients. You should be able to respond to changing priorities and have the ability to work under pressure and be an excellent team player. You will be computer literate and have experience of dealing with the general public.

A good general education, proven experience in administration; a flexible can do attitude and the ability to use your own initiative. The successful candidate will have good interpersonal skills with the ability to communicate at all levels.

Working Pattern: 30 hours per week. Monday-Friday 0730-1530

Interview Date: To be confirmed

For further information please contact: Steph Eynon (Admin Team Leader) - [e-mail]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Please note this role is Peripatetic and so you will be expected to train on and rotate across W&C wards and W&CH reception

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

• See job description text above, and (where applicable) you can download a copy of the full job description
• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Royal Devon University Healthcare NHS Foundation Trust