Weekend Receptionist

Harwoods Ltd; Pulborough; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading automotive retail group in Pulborough is seeking a Receptionist / Host to ensure an exceptional welcome for customers and manage calls. Responsibilities include maintaining a tidy reception area, directing guests, and ensuring refreshments are available. The ideal candidate will have a smart appearance and competency in IT, numeracy, and literacy. This role offers competitive pay of £12.21 per hour for weekend hours.

Qualifications

• Previous experience in a customer-facing role is preferred.

Responsibilities

• Ensure customers and visitors receive an immediate welcome.
• Answer all calls efficiently within the correct process.
• Direct customers towards the seating area and offer refreshments.
• Keep the reception area tidy and ensure drinks are stocked.

Skills

Smart appearance

Competency in numeracy

Competency in literacy

Competency in IT

Job description

Overview

The role of the Receptionist / Host is to:

• Ensure customers and visitors receive an immediate welcome.
• Ensure all calls, both internal and external are answered and dealt with efficiently within the correct process.

Department/Business/Location

Site

Reports To

General Manager

Key Responsibilities

• Ensure reception area is staffed and kept tidy at all times.
• Direct customers towards the seating area and offer refreshments while they are waiting.
• Handle and co-ordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
• Establish and maintain a system to monitor the whereabouts of key staff at all times.
• Keep customer refreshments stocked up at all times.
• Keep customer waiting area clean and tidy and clear of crockery etc at all times; also kitchen area in showroom.
• Correctly process all outgoing post ready for despatch each evening.
• Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards.

Skills & Requirements

• Smart appearance.
• Competency in numeracy, literacy and IT.

Experience

Desirable

• Relevant previous job history.

Hours

Hours: Saturday 8am - 5pm; Sunday 10am - 4pm

Salary

Salary: £12.21 per hour.

The Harwoods Way

Harwoods Group is a Values Led, Family Owned Automotive Retail Group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement.

• We Treasure our people and our customers
• We challenge ourselves to grow & improve
• We grab responsibility
• We run in the same direction as one team
• We inject energy and fun into our work

We are a top 30 automotive dealer group, representing Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BMW & Mini (Service), MAN. We operate across 5 counties in the South East of England: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.

With a high colleague engagement score of 72%, Harwoods offers a development programme including recruitment and selection; onboarding; induction; probation; one-to-one coaching; Harwoods Academy; succession and development; colleague recognition. We currently operate with circa 1,100 colleagues across circa 28 facilities. We welcome your application at [e-mail].