Weekend Library Assistant

West Northamptonshire Council; Northampton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local government organization is seeking a part-time LibraryPlus team member to deliver various services at Duston Library. The role includes assisting with customer enquiries and promoting volunteering opportunities. Candidates must have excellent customer service skills, be flexible for weekend work, and possess a passion for community service. This is an opportunity to make a positive impact in library spaces for families and children.

Qualifications

• Proactive approach to customer service.
• Ability to travel to other locations as required.
• Passionate about serving the local community.

Responsibilities

• Provide customer service to visitors at Duston LibraryPlus.
• Assist customers with Blue Badge and concessionary bus pass applications.
• Promote and enable volunteering opportunities.

Skills

Excellent customer service skills

Planning and organisational skills

Flexible attitude to working weekends

Creative and enthusiastic

Job description

Overview

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

This is an opportunity to join our LibraryPlus team, where you will use your customer-facing skills to deliver a wide range of services, including the provision of activities and services for communities, children and their families, within library community spaces. Dealing with a variety of enquiries and tasks to include joining new borrowers, cash handling and local history enquiries, you will ensure that each customer has a positive experience in the library.

This role will require regular weekend working and candidates will need to be flexible to the business needs of the service, including the ability to travel to other locations as required. This post is part time, working 4 hours every Saturday 10am - 2pm, and advertised on a pro-rata basis. The role will be based at Duston Library.

Important Information For Candidates

To be considered for interview you will need to follow the application guidance, using the Supporting Statement text box to evidence each requirement listed on the person specification.

LibraryPlus offers a wide range of services; and you will assist customers with West Northants Council queries such as Blue Badge and concessionary bus pass applications, making this an ideal opportunity for an excellent communicator. Supporting, mentoring and coaching, you will promote and enable a diverse range of volunteering opportunities in the library and wider community.

We aim to empower our customers by supporting them to become digitally fluent and with our core offer of reading materials and learning, we offer traditional services alongside a fast-paced and busy work environment to challenge and develop the successful candidate.

Responsibilities

• Provide customer service to visitors at Duston LibraryPlus and assist with a range of enquiries, including joining new borrowers and cash handling.
• Assist customers with West Northants Council queries such as Blue Badge and concessionary bus pass applications.
• Promote and enable volunteering opportunities in the library and wider community.
• Support staff and colleagues to deliver activities for communities, children and their families.

Qualifications and Personal Attributes

• Excellent customer service skills with a proactive approach.
• Ability to travel to other locations as required.
• Planning and organisational skills with a flexible attitude to working weekends.
• Creative and enthusiastic about delivering and supporting memorable activities for children and their families.
• Passionate about serving the local community and developing partnerships with local organisations to benefit library customers.

How to Apply / Equal Opportunities

If so, you might be the person we are looking for. If you are applying via the portal, follow the guidance and evidence requirements in the person specification.