Website Manager

Howarth Timber Group; Wakefield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A family-owned supplier of building materials in the UK is seeking a Website Manager to optimize their online presence. The role involves managing website development, improving user journeys, and working closely with development agencies. Ideal candidates will have at least 3 years of eCommerce experience, strong problem-solving skills, and a proactive attitude. The position offers a hybrid working model and various employee benefits.

Benefits

31 days' holiday

Cycle to work scheme

Contributory pension scheme

Employee Assistance Programme

Generous colleague discount

Qualifications

• At least 3 years' experience working in an eCommerce environment.
• Confident, enthusiastic, and motivated person with a proactive attitude.
• Strong communication and general office administration skills.

Responsibilities

• Project manage website development delivery.
• Lead contact for development agency, ensuring roadmap delivery.
• Continuously improve website user journey through problem solving.

Skills

eCommerce experience

Telephone and customer service skills

Problem solving

Attention to detail

Education

GCSE English and Maths plus three other subjects (Grade 4 or above)

Tools

Microsoft Excel

Job description

Wakefield : Website Manager

Location : Howarth Timber & Building Supplies Limited – Hybrid role : 3 days based from Wakefield Marketing Office and 2 days working from home

Salary : £ Competitive

Putting people at the heart of what we do

With more than 180 years’ trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.

With a nationwide network of branches supplying timber and building materials, kitchens and a dedicated manufacturing division supplying timber engineering services, the Howarth Timber Group is focused on providing market leading choice, quality, service and value.

Built on a passion for service and people, we strive to set the highest standards in the quality of our products, in the continuity of supply and in every aspect of customer service and support. Quality products and processes are what drive our passion, but people are central to everything we do and it’s thanks to our loyal workforce that we’ve built a strong and successful business.

What does it mean to be a Howarth Timber & Building Supplies Website Manager?

The Website Manager will shape the development strategy and testing programme to continuously optimise the company’s website. Focusing on conversion rate optimisation and the end-to-end journey for the consumer (both B2C and B2B), with the aim of making this as seamless and frictionless as possible.

Website Manager role responsibilities

• Project manage website development delivery.
• Lead contact for development agency, working with them to deliver the roadmap.
• Continuously improving the website user journey through creative problem solving - identifying options and solutions.
• UX journey investigations and evolving the customer journey.
• Investigate ways to improve conversion rate optimisation and reduce cart abandonment.
• Writing requirements, user stories and acceptance criteria to brief into the development agency.
• Bug and issue investigating.
• Competitor analysis and supplier liaison.
• Research new product opportunities for the website and loading onto our channels.
• Monitoring, maintaining and assisting in copy for product, search, categories and collections.

What are the requirements to become part of our team?

• At least 3 years’ experience working in an eCommerce environment.
• Great telephone and customer service skills
• General office administration skills
• GCSE English and Maths plus three other subjects (Grade 4 or above)
• Great PC skills including Microsoft Office, in particular a good working knowledge of Excel.
• Full UK Driving Licence
• A confident, enthusiastic, approachable, and motivated person with a proactive and ‘can do’ attitude.
• Sense of responsibility and a willingness to challenge the status quo.
• Strong attention to detail.
• Enjoys problem solving as well as creative thinking.

Why choose Howarth Timber & Building Supplies for your next role?

Howarth Timber is a family-owned company valuing all colleagues, with a desire to provide colleague benefits that are truly valuable. Benefits include but are not limited to :

• 31 days’ holiday, inclusive of Statutory Bank Holidays
• Option to buy up to an additional 5 days’ annual leave per annum or sell up to 3 days’ annual leave per annum
• Length of service awards
• Cycle to work scheme
• Contributory pension scheme
• Company sick pay
• Enhanced maternity and paternity pay
• Employee Assistance Programme, (24 / 7 helpline, counselling sessions, legal, debt and life management advice line)
• Generous colleague Merchant Branch discount
• Excellent training and development opportunities

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