Web Product Manager

The National Autistic Society; United Kingdom; Remote; GBP 37,000 - 39,000; Full time

Job summary

A charity focused on autism is seeking a passionate Web Product Manager to enhance their digital platforms. This remote role involves managing user journeys, applying accessibility standards, and ensuring effective digital experiences for autistic individuals. Ideal candidates have strong digital product management skills, are familiar with analytics tools, and are committed to improving accessibility. Benefits include a pension scheme, ample annual leave, and comprehensive training programs.

Benefits

25 days annual leave plus bank holidays

Access to training about autism

Online staff discount scheme

Healthcare Cash Plan

Life Assurance at 2 x base salary

Flexible benefits package

24-hour Employee Assistance Programme

Qualifications

• Demonstrable experience managing digital products and improving user journeys.
• Strong understanding of accessibility standards (WCAG).
• Ability to conduct usability testing and user research.

Responsibilities

• Contributing to product roadmaps for various digital initiatives.
• Designing and optimising user journeys for clarity and accessibility.
• Applying agile principles throughout the product lifecycle.

Skills

Managing digital products

Using analytics tools

Understanding accessibility standards

Conducting user research

Empathy and adaptability

Translating user needs

Tools

Google Analytics 4

Looker Studio

Hotjar

Job description

Overview

We’re looking for a passionate and user-centred Web Product Manager to join our Digital team at the National Autistic Society. We’re a charity with a clear mission: to create a society that works for autistic people. Our website is central to that mission, supporting advice and guidance, campaigns, events, fundraising and training. We’re investing in digital technology to drive innovation across our content and services and this role will help shape the next phase of that journey, making our digital experiences more accessible, engaging and effective.

This is a full-time position for 35 hours per week. The salary for this position is £37,000 - £39,000 per annum.

Who we are looking for

You’ll be confident managing digital products, improving user journeys, and collaborating across teams. You’ll bring a strong understanding of accessibility, user-centred design, and data-informed decision-making. You’ll be comfortable switching between strategic thinking and hands-on delivery, and you’ll care deeply about making digital experiences work for everyone.

Qualifications

• Has demonstrable experience managing digital products and improving user journeys
• Is confident using analytics tools (GA4, Looker Studio, Hotjar etc.) to understand user behaviour and inform decisions
• Understands accessibility standards (WCAG) and how to apply them
• Can conduct user research and usability testing to uncover opportunities
• Is empathetic, adaptable, and committed to continuous improvement
• Can translate user needs and organisational goals into practical digital solutions
• Is comfortable working remotely and managing their own workload

You will be responsible for

• Contributing to product roadmaps across fundraising, events, campaigns, and core website improvements
• Designing and optimising user journeys to ensure clarity, accessibility, and impact
• Applying agile principles and overseeing the product lifecycle from discovery to delivery
• Conducting user research, usability testing, and market analysis
• Identifying and solving user pain points, technical issues, and content gaps
• Championing autism-friendly design and inclusive digital experiences
• Collaborating with UX designers, engineers, community managers, and external partners
• Monitoring performance and making data-driven improvements
• Staying up to date with digital trends and best practices

What we can offer you

• Auto-enrolled Pension Scheme
• 25 days annual leave plus bank holidays
• Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
• Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts
• Healthcare Cash Plan
• Life Assurance at 2 x base salary
• A portfolio of flexible benefits: private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
• Access to a 24-hour Employee Assistance Programme & counselling programme
• Free access to the Headspace App – enrol up to three friends or family for free
• Eligibility for a Blue Light Card

Where you will be working

Home-based (remote)

Application process

As part of your application, you’ll need to provide a supporting statement that outlines your suitability and experience for the position. Please refer to the job description and person specification, and clearly demonstrate how you meet the requirements for the role.

For more information about this job please contact: Dan Way, Digital Lead, Daniel.Way nas.org.uk

We are an equal opportunities employer. We welcome applications from autistic people and those with disabilities.

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. For some roles, successful applicants will be required to complete relevant safeguarding checks.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.