Web / Digital Account Manager / Senior Account Manager

Bodhi Resourcing; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading Agency / Consultancy in the UK is seeking an experienced Account Manager/Senior Account Manager to handle client portfolios primarily within the public sector. This role involves managing web development and digital experience projects while ensuring client satisfaction and delivering exceptional service. The ideal candidate will have over 3 years of experience, strong client relationship skills, and a solid understanding of CRM and Martech. Join a dynamic team to make a significant impact in the digital landscape.

Qualifications

• 3+ years experience as an Account Manager or Senior Account Manager.
• Experience managing client portfolios, particularly in the public sector.
• Familiarity with CRM, customer data, and Martech projects.

Responsibilities

• Build awareness of client business objectives and performance.
• Act as the primary point of contact, managing client relationships.
• Create client account plans and lead Business Review meetings.
• Coordinate internal teams to provide value to clients.

Skills

Client relationship management

Problem-solving skills

Knowledge of digital experience

Understanding of web development

Job description

Job Description

An excellent opportunity to join a leading Agency / Consultancy who specialise in Digital, Customer Experience and Data solutions with an impressive mix of clients across all industry sectors.

They have an opportunity for an Account Manager / Senior Account Manager who has 3 plus years experience to join the team and manage a portfolio of clients mainly in the Public Sector that focusses on Web an Web App development and integration projects, CMS, Digital Experience(UX / UI) and Service Delivery. This a great opportunity to bring your current knowledge of the above and also get to work on CRM, Customer Data and Martech projects.

Responsibilities / Duties

• Understand your client’s business, objectives and performance and, build industry awareness and knowledge.
• Provide front line support and act as the primary point of contact for clients - problem-solving and trouble-shooting skills, incident management and account development.
• Create client account plans and take the lead on organising Business Review meetings, with support from Account Director / Group Account Director (as required).
• Co-ordinate internal teams and SMEs to ensure we are always providing value as a trusted and innovative partner.

Review delivery against the client’s SLA; take ownership …