Wayfinding Steward

Surrey Cricket Club; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A sports organization is seeking enthusiastic Wayfinding Stewards to welcome and assist spectators at T20 and International fixtures. Responsibilities include greeting guests, providing information, and ensuring facilities are well-maintained. Candidates should have good knowledge of the ground and strong communication skills. The role offers £13.85 per hour with complimentary meals on matchdays.

Benefits

Complimentary meal and drink on matchdays

Qualifications

• Aged 18 or over with a full right to work in the UK.
• Good knowledge of the ground locations.
• Enthusiastic and can follow instructions.
• Well presented and professional at all times.

Responsibilities

• Greet and assist spectators upon entry.
• Direct spectators to the correct gates and seats.
• Handle basic ticketing queries.
• Ensure facilities are well maintained.
• Help with crowd management during the event.

Skills

Good communication skills

Outstanding customer service

Reliability

Self-motivation

Teamwork

Time-keeping

Approachability

Job description

Hours of work

• Casual - Part Time
• Flexible dependent of the planned fixtures.
• Weekend and bank holiday working

Overview

Looking for individuals to form a small team of Wayfinding Stewards to work our T20, Hundred and International fixtures. Your top priority is to welcome spectators to the ground and ensure that their first physical touch point at the Oval is the best experience it could be. Once the match has started, you will be an integral part in ensuring that the ground is to the best possible standard it could be, whilst remaining a friendly face for anyone that needs assistance.

What you’ll do

• Greet spectators upon entry to the ground either outside or inside the gates.
• Direct spectators to the right gates/helping reduce queues outside of the ground for ease of access for the customer.
• Help with basic ticketing queries to reduce the number of spectators being sent to the ticket office.
• Hand out any giveaways to spectators e.g. 4/6 cards, Vitality sunglasses.
• Answer any queries and if unable to do so, direct them to somebody that will be able to help.
• Provide information and assistance to spectators arriving at the Kia Oval.
• Direct people in the right direction i.e. to their seats, to a concession, to the toilets.
• Help with queue busting once the match has started.
• Check that the facilities in the ground are well maintained. This can include checking that the toilets are clean, seeing if bins need emptying etc and report any issues straight to match control.

Qualifications & Essentials

• Aged 18 or over with a full right to work in the UK.
• Must have good knowledge of the ground – where things are, where to signpost people.
• Enthusiastic individual who can work well in a team and follow instruction.
• Reliable and self‑motivated.
• Strong time‑keeping skills.
• Well presented at all times.
• Professional with high standards and integrity.
• Good communication skills and outstanding customer service.
• Approachable and friendly.

Salary and Benefits

• £13.85 per hour excluding holiday pay.
• Complimentary meal and drink provided each matchday shift.

To Apply

Please submit your CV along with a cover letter outlining why you are suitable for this role.

Surrey County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of any of the protected characteristics.

We are actively encouraging applications from a diverse range of applicants to ensure we are attracting and hiring candidates who may be underrepresented in the organisation. We particularly encourage applications from Women and Black, Asian and Minority Ethnic (BAME) backgrounds in line with our strategic vision and business priorities.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.