Water Quality Technician

THAMES WATER UTILITIES LIMITED; Gloucestershire Science & Technology Park; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading water utility provider is seeking a Sample Collector to gather and test water samples across the Thames Valley area. The ideal candidate will excel in customer service, possess strong attention to detail, and be comfortable driving a commercial van. This role offers an hourly pay rate of £14.59 and involves a 26-week assignment. Applicants must have a clean driving license and be organized in their work approach.

Qualifications

• Excellent customer service skills for visiting homes.
• Confidence in cold calling residential properties.
• Organized and self-reliant work habits.
• Knowledge of water industry processes is a plus.
• Effective written and verbal communication skills.
• Clean driving license and route planning capabilities.

Responsibilities

• Collect samples from treatment works and customer addresses.
• Manage maintenance of sampling records to UKAS and DWI standards.
• Plan workload and deliver monitoring programs.
• Investigate supply issues and effectively plan routes.

Skills

Customer service skills

Attention to detail

Interpersonal skills

Driving proficiency

Job description

Overview

Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.

What you'll be doing

• Collecting samples from treatment works, reservoirs, and customer addresses will involve regular cold calling, so a high level of assurance and strong customer service skills is an absolute necessity. These samples will be your responsibility to test for the relevant testing which has been requested. You will have access to the equipment you need to complete testing on your vans. This will include bottles, thermometers, and other relevant equipment required for your role
• Youl oversee the management of the maintenance of your sampling records and sampling equipment to UKAS and DWI standards.
• Planning your workload and delivering monitoring program, liaising with the Technical Scheduling team, CSWQ group, and Process Team for technical data and Regulatory and Performance team for all reactive work, all in line with Company Protocols.
• Other duties will include investigating possible supply issues, whilst effectively planning routes and collection programs.
• Arranging appointments with customers and sampling customer complaints and taking part in events.
• Taking part in an out-of-hours roster which includes weekends working on a five-week rotation.
• Driving is a huge part of this role so to be happy driving for a large portion of your day

What you should bring to the role

• Have excellent customer service skills as you will be visiting customer homes on behalf of Thames Water.
• Have the confidence to cold call upon residential and commercial properties.
• Be organised and work well on your own.
• Have excellent attention to detail, as you will have to keep records of all samples taken daily.
• Have existing knowledge or be open to learning the water industry and processes relevant to this area of work.
• Have excellent written and oral communication and interpersonal skills as well as being computer literate.
• To be comfortable driving a large size commercial van and be poised driving in busy environments, such as city centers or enclosed estates, as well as remote rural locations.
• A clean driving license is essential, journey planning and route-finding demonstrate efficiency as well as good driving knowledge as you will be working as part of a busy team across a wide geographical area.

Whats in it for you?

• Hourly Pay rate: £14.59
• Location: Woodford, E17 4AE. This role will heavily involve being field based around the Thames Valley area.
• Length of assignment: 26 weeks
• Hours: 38 hours per week

Please note you will be on assignment at Thames Water via Pertemps

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive.

Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.