Wastewater Application Advisor

Southern Water; Worthing; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading water utility company is seeking a dedicated individual to join their Developer Services team in Worthing. This role involves guiding customers through the application journey while ensuring technical documents meet compliance standards. Ideal candidates will possess strong communication skills and a commitment to exceptional customer service, with opportunities for career growth and development. The position allows for hybrid working arrangements.

Benefits

Generous pension up to 11% company contribution

25 days annual leave

Life assurance equal to 4x salary

Salary sacrifice electric car scheme

Health Cash Plan

Full funded eye tests

Two paid volunteering days a year

Occupational health service

Discounts with over 800 popular retailers

Digital GP service

Study support for job-related qualifications

Competitive maternity leave with flexible return options

Cycle to work scheme

Qualifications

• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and general IT systems.
• Attention to detail and commitment to accuracy.
• Excellent organisational skills and time management.
• Calm and professional approach to customer service.
• Ability to adapt communication styles.
• Confidence in handling difficult conversations.
• Collaborative mindset.

Responsibilities

• Provide outstanding support in the application process.
• Review and analyze technical drawings for compliance.
• Respond to developer queries via multiple channels.
• Deliver a seamless service to improve customer experience.
• Accurately record applications in the system.
• Collaborate with internal teams to meet goals.

Skills

Strong written and verbal communication skills

Proficiency in Microsoft Office and general IT systems

Attention to detail

Organisational skills

Customer service approach

Ability to adapt communication

Handling challenging conversations

Collaborative mindset

Experience in wastewater or utilities

Job description

Overview

Are you passionate about delivering exceptional customer service while navigating technical detail? Join our Developer Services team and play a key role in guiding customers through their application journey - from initial submission to successful approval. You'll be the go-to expert for helping developers submit high-quality applications that meet all technical requirements, including drainage and site plans. Your support via phone, email, chat, and digital channels, will ensure a smooth, stress-free experience for our customers.

Responsibilities

• Provide outstanding support to customers throughout the Developer Services (DS) application process
• Review and analyse technical drawings and application forms to ensure completeness and compliance
• Respond to developer queries across multiple channels: web portal, chat, phone, email, and post
• Help improve our Developer Measure of Experience (D-MeX) by delivering a seamless service
• Accurately record paper applications into our system
• Collaborate with internal teams, including the Customer Contact Centre, to meet shared goals
• Support Assistant Project Managers in meeting Water UK compliance metrics
• Make informed decisions on applications in line with Southern Water policies and Water UK Levels of Service
• Maintain high standards of health and safety in all aspects of your work

About You / Qualifications

• Strong written and verbal communication skills
• Proficiency in Microsoft Office and general IT systems
• Sharp attention to detail and a commitment to accuracy
• Excellent organisational skills and time management
• A calm, professional and supportive approach to customer service - even under pressure
• Ability to adapt communication style to suit different audiences
• Confidence in handling challenging conversations with empathy and clarity
• A collaborative mindset and a proactive, can-do attitude
• Experience in wastewater or utilities (preferred but not essential)

Benefits

• Generous pension up to 11% company contribution
• 25 days annual leave
• Life assurance equal to 4x salary
• Salary sacrifice electric car scheme (after 6 months service)
• Health Cash Plan
• Full funded eye tests
• Two paid volunteering days a year
• Occupational health service
• Discounts with over 800 popular retailers
• Digital GP service
• Study support may be available for job-related qualifications
• Competitive maternity leave and flexible return to work options
• Cycle to work scheme

Join our Developer Services team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers, and the environment. Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role? Or are you concerned that 'normal' office hours aren't possible given your personal circumstances? Whilst we can't accommodate every flexible working request, we'll try to find a practical solution. So why not engage with us and find out more about this role? If this role isn't quite what you're looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com)

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement: Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application. All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered. #LI-Hybrid