Warranty Technician

Pertemps Redditch Industrial; Holt End; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading industrial service provider in the UK is seeking a Service & Warranty Technician to ensure products run at their best. The role combines technical repairs with customer support in a dynamic environment. Ideal candidates will have experience in a manufacturing context, be computer literate, and excel in teamwork. The position offers opportunities for training and development in a collaborative team atmosphere.

Benefits

Training and development opportunities

Supportive team environment

Varied role with workshop and on-site work

Qualifications

• Experience in a manufacturing or technical environment.
• Ability to read and understand technical drawings.
• Soldering skills are a bonus.
• Computer literacy in SAP, Word, and Excel.
• Strong communication skills and a customer-focused approach.
• Great organizational skills with attention to detail.
• Flexible, proactive attitude and ability to work under pressure.
• Team player who thrives in a fast-paced environment.

Responsibilities

• Book in and out returned products using SAP system.
• Carry out mechanical and electrical repairs.
• Inspect and troubleshoot technical issues.
• Write reports on product findings.
• Support customers with returns and technical queries.
• Work with Quality Team for improvements.
• Provide on-site support when needed.

Skills

Problem-solving

Customer support

Attention to detail

Communication skills

Organizational skills

Flexibility

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

Overview

Are you a hands-on problem solver with a passion for fixing things? Do you enjoy variety in your work and the chance to make a real impact? We're looking for a Service & Warranty Technician to join our team and help keep our products running at their best.

In this role, you'll combine technical repair work with customer support and teamwork. No two days will be the same — one day you'll be refurbishing equipment in the workshop, the next you could be troubleshooting issues or liaising with the quality team to improve processes.

Responsibilities

• Book in and out returned products using the SAP system and RMA process
• Carry out mechanical and electrical repairs, refurbishments, and overhauls
• Inspect, fault-find, and troubleshoot technical issues
• Write clear reports on product findings
• Support customers with returns and technical queries
• Work closely with the Quality Team to share insights and improvements
• Provide occasional on-site support when needed

Qualifications

• Experience in a manufacturing or technical environment (preferred)
• Ability to read and understand technical drawings
• Soldering skills (a bonus!)
• Computer literacy — SAP, Microsoft Word, and Excel
• Strong communication skills and a customer-focused approach
• Great organisational skills with attention to detail
• A flexible, proactive attitude and ability to work well under pressure
• A team player who thrives in a fast-paced environment

What You'll Get

• Training and development opportunities to grow your skills
• A supportive, collaborative team environment
• A varied role with both workshop-based and occasional on-site work

If you're looking for a role where you can use your technical skills, grow your experience, and be part of a supportive team, we'd love to hear from you