Warranty Controller

Retail Renault Group UK Ltd.; Bolton; On-site; GBP 15,000 - 18,000; Part time

Job summary

A major automotive service company in Bolton is seeking a part-time Warranty Controller to manage warranty claims and ensure reimbursements. The ideal candidate will have strong negotiation skills and experience in warranty systems. This role offers a competitive salary and 25 days of annual leave pro-rata.

Benefits

25 days’ annual leave

Pension scheme

Manufacturer training

Clear career development opportunities

Qualifications

• Experience as a Warranty Controller or Senior Service Advisor.
• Ability to handle warranty disputes professionally.
• Competence with Microsoft Office tools.

Responsibilities

• Submit claims according to manufacturer guidelines.
• Negotiate with warranty providers for reimbursements.
• Maintain accurate records via DMS and Excel.

Skills

Technical knowledge

Customer-first service

Strong negotiation skills

Excellent communication skills

Tools

MS Excel

Dealer management systems

Job description

Location: Bolton BL3 2NU

Salary: £15,288 pa + bonus

Hours: Part-time, 3 days per week (flexible days), 9am-5pm

At Renault Retail Group, we’re solution-driven committed to delivering value for our customers and our company by striving for excellence in every detail. We are proud of our history, and we leverage it to strengthen our global competitiveness. We act with respect and inclusiveness, empowering every individual, taking ownership of our decisions, and building collaborative partnerships that design mobility solutions for the future.

About The Role

In this position, you will play a vital part in safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims. Your responsibilities will include:

• Submitting claims using technicians’ reports in line with manufacturer guidelines
• Negotiating with warranty providers and manufacturers to secure rightful reimbursements
• Preparing invoices for internal preparation work, job card management, filing and other admin duties
• Following up outstanding warranty invoices to drive recovery rates
• Maintaining accurate records via our Dealer Management System (DMS) and MS Excel
• Promoting best practice across our regional network to ensure optimal claim success

You’ll collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business; so teamwork and clear communication are key.

About You

We’re looking for someone who can combine technical knowledge with customer-first service and strong negotiation skills. To succeed in this role, you should have:

• A proven track record as a Warranty Controller or Senior Service Advisor
• Confidence in handling warranty disputes with professionalism and fairness
• Excellent communication skills (face-to-face, phone, email, live chat)
• Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar)
• Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams
• The ability to handle sensitive cases with discretion and accuracy
• A self-motivated and organised approach, with the ability to prioritise effectively

Experience with volume, LCV, or prestige brands will all be considered.

Why Join Us?

We believe in empowering people and promoting collaboration to drive our business forward. When you join Renault Retail Group, you can expect:

• 25 days’ annual leave (pro-rata)
• Pension scheme
• Manufacturer training
• Clear career development opportunities across our network

Working Hours

This role is part-time 21 hours per week, 3 days per week (flexible days), 9am-5pm with 1 hour for lunch.