Overview
Reporting to the Warehouse manager, you will be responsible for managing a team of Operatives within the warehouse. You will ensure that daily workload is achieved whilst maintaining KPI targets. As part of a supervisory shift team, you will direct and control allocated areas of warehouse activity, meeting defined objectives and day-to-day operational requirements. You will work with other members of the operations team, supporting and communicating existing & new business development in line with operational functionality.
Responsibilities
- Lead and motivate a team of 4 warehouse operatives to meet daily operational goals.
- Manage goods-in, storage, order picking, packing, and outbound shipments efficiently.
- Prioritise and uphold Health & Safety standards, conducting daily checks, reporting hazards, and ensuring compliance with company policies and legal requirements.
- Act as the on-site safety ambassador, supporting the delivery of toolbox talks, risk assessments, and safety audits in conjunction with the Health & Safety team.
- Train team members in safe manual handling, equipment operation, and emergency procedures.
- Maintain stock accuracy through cycle counts and system updates.
- Plan workloads and delegate tasks to ensure smooth operation and timely dispatch.
- Support incident investigations and promote a proactive safety culture.
- Ensure the warehouse is always clean, tidy, and well-organised.
- Operate forklifts or other equipment safely and ensure others do the same (where licensed).
- Drive continuous improvement and operational efficiency.
- Responsible for the overall productivity within the facility.
- Maintain and improve performance levels to maximise the efficiency of the operation.
- Advise, lead and motivate your team members.
- Report all non-conformance issues to the Operations Manager.
- Review timeliness of scheduled deliveries.
- Make suggestions for productivity improvements.
- Optimize employee workflow.
- Determine and track most important warehouse KPIs.
- Ensure that facility equipment is properly maintained.
- Managing, evaluating and reporting on warehouse productivity.
- Tracking and coordinating the receipt, storage, and timely delivery of goods and materials.
- Performing a daily inspection of the warehouse.
- Coordinating and maintaining fleets and equipment.
- Communicating and coordinating with other departments and customers.
Additional Tasks
- Support operational change and continuous improvement.
- Recognise training needs and provide solutions.
- Analyse shipment logs.
- Track inventory levels.
- Ensuring basic maintenance standards and compliance with health and safety regulations.
Skills and Experience
- Proven experience in a warehouse or logistics team leader or supervisory role.
- Demonstrable commitment to Health & Safety, with knowledge of safe systems of work and compliance standards.
- Strong people management and leadership skills.
- Good understanding of warehouse processes and stock control.
- Experience using warehouse or ERP systems is advantageous.
- Clear and confident communication and decision-making ability.
- Forklift licence (Reach and/or Counterbalance) is desirable.
- Physically fit, with a hands-on approach and strong work ethic.