Warehouse Operative- Returns

Leader Online; Tees Valley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading UK ecommerce retailer is seeking a Returns Operative to manage the process of returned goods in the warehouse. You will ensure customer satisfaction by handling and processing returns efficiently, inspecting items, and updating records. The ideal candidate should have a valid Reach Truck licence and preferably previous experience in a warehouse environment. Competitive pay of £13 per hour offered.

Benefits

Competitive pay and benefits

Growth opportunities and career development

Fun, fast-paced team environment

22 days holiday per year, plus bank holidays

Salary sacrifice pension scheme with employer contributions

Staff discounts on the product range

Subsidised gym membership

Employee Assistance Programme

Qualifications

• Valid Reach Truck licence is essential.
• Good physical fitness and ability to lift and move items.
• Previous experience in a warehouse or returns processing environment is preferred.

Responsibilities

• Receive and process returned goods efficiently.
• Conduct thorough inspections of returned goods.
• Maintain accurate records of all returned items.

Skills

Valid Reach Truck licence

Valid Counterbalance or Pivot Steer FLT licence

Literacy and numeracy skills

Keen eye for detail and accuracy

Ability to work independently and as part of a team

Good physical fitness

Basic computer skills

Previous experience in warehouse or returns processing

Understanding of quality control processes

Job description

Overview

Purpose: At Leader Online Ltd, our values guide everything we do. We believe in the power of Teamwork, working together as one team with a shared vision. We show Care for ourselves, each other, our business, and the environment. We are Customer Centric, always placing the customer at the heart of what we do. And we act with Respect and Integrity, doing the right thing with honesty, responsibility, and accountability.

Reporting directly to the Warehouse Manager, as a Returns Operative you will be responsible for managing the process of returned goods in the warehouse. You will play a crucial part in ensuring customer satisfaction and maintaining efficient stock control by handling and processing returns items efficiently. As a Returns Operative you will ensure returned items are inspected, documented and restocked or disposed of according to company policies.

Responsibilities

• Receiving Returns: Accepting and signing for returned goods; Verifying returned items against return authorisation paperwork; Inspecting items for damage or discrepancies; Assisting with general physical activities relating to the unloading, manual handling and moving of returns
• Processing Returns: Categorising returned items based on their conditions (e.g. resale, refurbishment, disposal); Logging and updating returns information in the warehouse management system (WMS); Coordinating with customer service to resolve any issues related to returns; Working to strict deadlines to ensure the timely processing of returns within 3 days of receipt
• Quality Control: Conducting thorough inspections of returned goods to determine their condition and re-saleability; Identifying and documenting any defects or damages; Ensuring that returned items meet company quality standards before restocking
• Stock Management: Restocking resalable items in the appropriate locations; Ensuring that non-resalable items are processed according to company policies; Assisting in periodic stock counts and audits
• Documentation and Reporting: Maintaining accurate and up-to-date records of all returned items using the computer systems provided; Generating reports on return trends and issues for management to review; Filing and storing return documentation as required
• Health and Safety: Adhering to health and safety regulations and guidelines; Keeping the returns area clean, tidy and organised; Using warehouse equipment and machinery safely

Key Skills

• Valid Reach Truck licence (essential)
• Valid Counterbalance or Pivot Steer FLT licence (desirable)
• Literacy and numeracy skills
• Keen eye for detail and accuracy
• Ability to work independently and as part of a team
• Good physical fitness and the ability to lift and move items
• Basic computer skills for managing stock systems
• Previous experience in a warehouse or returns processing environment
• Understanding of quality control processes and standards

Performance Standards

• Always show dignity and respect to customers, colleagues, drivers and visitors
• Work with speed, accuracy and honesty
• Show exceptional reliability and commitment
• Handle all documents, stock and equipment with care to avoid any loss/damages
• Receipt and despatch all orders accurately and securely in line with Leader's SOPs
• Show a pro-active "can-do" attitude

Benefits

• Competitive pay and benefits
• Growth opportunities and career development
• Fun, fast-paced team environment
• Chance to drive customer loyalty in a leading UK ecommerce retailer
• 22 days holiday per year, plus bank holidays, with a scheme to purchase additional days or sell back days
• Length of Service holiday awards: 1 extra day for every 3 years of service
• Salary sacrifice pension scheme with employer contributions of 3%
• Salary sacrifice Cycle-to-work scheme
• Staff discounts on the Leader product range
• Subsidised gym membership
• Employee Assistance Programme, Wellbeing Advice & Counselling
• Employee Referral Bonus
• £13 per hour
• Shift type: 8.30am-5.00pm