Ward Host

Serco Limited; Southampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading service provider in Southampton is seeking a Ward Host Assistant to deliver meals and provide excellent customer service to patients. Candidates should have strong customer service skills, a good level of numeracy and literacy, and an understanding of hygiene and safety. This physically demanding role requires standing for long periods and interacting positively with patients. Various shifts are available, and the role offers competitive pay and benefits.

Benefits

Up to 6% contributory pension scheme

25 days annual leave plus bank holidays

Employee Assistance Programme

Access to discounts and exclusive deals

Professional and personal development opportunities

Qualifications

• Good level of numeracy and literacy skills.
• Experience in a food service environment is ideal.
• Strong customer service skills required.

Responsibilities

• Take orders and deliver meals and drinks to patients.
• Provide excellent customer service.
• Utilize an electronic ordering system for meal orders.

Skills

Customer service skills

Numeracy and literacy

Understanding of hygiene and safety

Job description

Overview

Ward Host Assistant – University Hospital Southampton, SO16 6YD

Various Shifts Available: Monday – Friday 07:30 – 14:00; Monday – Friday 14:30 – 19:00

Salary: £12.36 per hour plus Serco benefits.

Role and responsibilities

Our Ward Hosts work as part of the Ward Patient Catering team, ensuring high quality hospitality service is provided. They are responsible for taking orders and delivering a meal and drinks service, providing excellent customer service and care to patients. Meals are ordered using an electronic ordering system, and then prepared by the hospital kitchens and sent down to each ward to be delivered by the team.

About you

You will have a good level of numeracy and literacy skills, including reading and writing. Ideally, you will have worked within a food service environment or catering industry, and you must understand the importance of hygiene and safety and special diet awareness. Strong customer service skills are a key part to this role, not only will you be serving food and beverages to the patients, but you will be interacting with them on a day-to-day basis. Positive communication can make a patient’s day that little bit brighter, so we need passionate and enthusiastic ward hosts on our team! This is a physically demanding role, and the post holder will be expected to stand for long periods of time with manual handling involved.

Why Serco

Meaningful and vital work: Working within soft services at Serco means that you’ll play a critical role in ensuring that patients continue to receive the care they need 24/7. A world of opportunity: It takes a diverse team to support a hospital and we’re big on internal progression. So whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career. Great people: Hospitals are busy places, and your role will see you interact with NHS staff, patients, and of course your supportive team. You will be part of the hospital.

What we offer

• Up to 6% contributory pension scheme
• 25 days annual leave plus bank holidays
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships
• Interesting and enjoyable work
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities