Ward Clerk | University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Ward Clerk for its Trauma & Orthopaedic Ward. The role serves as the first point of contact for patients, offering excellent customer service while managing administrative duties. Candidates should possess organizational skills, a professional appearance, and the ability to handle sensitive information confidentially. Training will be provided for those new to the role. Applications are welcome from individuals at all levels of experience and the employer promotes diversity and inclusion.

Qualifications

• Experience in administrative duties is an advantage.
• Previous Ward Clerk experience is desirable but not essential as training will be given.

Responsibilities

• Organize and prioritize your own workload.
• Ensure all clinical results are accurately filed in patient notes.
• Liaise with patients, clinical staff, and Trust support staff.

Skills

Excellent customer service

Good IT skills

Organizational skills

Job description

The Trauma & Orthopaedic Ward is an 22 bedded bust ward. The Ward Clerk position is first point of contact for patients, relatives and visitors and therefore must offer excellent customer service, which will include being polite, respectful and helpful at all times, and effectively deal with a diverse range of people in a sensitive and confidential manner. The successful candidate must always have a professional appearance and will provide an efficient and effective administration service to the ward team and contribute to the delivery of a consistently high standard of patient care. They will be expected to organise and prioritise their own workload. Good IT and organisational skills are required. Experience in administrative duties is an advantage. Previous Ward Clerk experience is desirable but not essential as training will be given.

This vacancy may close early if a sufficient number of applications are received.

Communication:

• To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• Show a caring and professional approach towards patients and visitors when carrying out all duties
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• When answering the telephone state your name and your role, speak clearly and be polite. Always maintain patient confidentiality.

Organising and Planning:

• Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
• Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
• Prepare patient notes for coding within the relevant deadlines set by the coding team
• To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required
• Undertake the role’s duties in the case of a major incident in your department
• Attend appropriate meetings as required by the role’s line manager
• Ensure the “Reception area” is kept clean and tidy at all times

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

This advert closes on Tuesday 23 Dec 2025