Ward Clerk - Paediatric Ward

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 20,000 - 25,000; Part time

Job summary

A prominent health organization in North Wales is seeking a permanent administrative staff member for its children's ward. The role involves comprehensive support to medical staff, managing patient inquiries, and maintaining confidentiality. The successful candidate should have good organizational skills, be IT literate, and possess a pleasant telephone manner. Welsh-speaking ability is essential. Offering 23.8 hours per week with flexible shift patterns including weekends.

Qualifications

• Ability to work without direct supervision.
• Committed to continuous development.
• Ability to work under pressure.

Responsibilities

• Provide administrative support to nursing staff and doctors.
• Handle patient care inquiries over the phone.
• Maintain confidentiality and prepare case notes.

Skills

Effective communication skills

IT/computer literate

Organised

Team player

Flexible

Education

English and Mathematics to GCSE C Grade or equivalent

NVQ 2 in Administration

NVQ in Customer Service

ECDL

Tools

Microsoft Office

WPAS

TPATH

RADIS

Job description

Overview

Job Overview: An opportunity has arisen for a permanent member of staff to join a busy children\'s ward, providing comprehensive administrative support to the nursing staff and doctors on the Ward. The role is to work a minimum of 23.8 hours per week. Shift pattern is over 3 weeks, 5 days per week between Monday and Sunday, including 1 weekend in 3. Shifts are typically 08:00–14:00 or 13:30–20:00 (Mon–Fri) and 10:00–18:00 on weekends. The successful candidate should demonstrate flexibility to swap shifts or work additional hours to meet service needs.

Main duties of the job include administrative and clerical tasks, working well within the team, maintaining confidentiality, and providing courteous communication. You will need to be flexible, reliable, adaptable, and have good organisational skills. A pleasant telephone manner and good communication skills are essential for handling patient care inquiries. You should be computer literate with experience of Microsoft Office and be a team player. A good standard of education is required. Main duties also include data inputting, admitting and discharging patients, answering the telephone, dealing with families, preparing case notes and filing. You may be required to cover absences within the department, which may include additional evening and weekend shifts. The ability to speak Welsh is essential for this role.

Working for our organisation

If you relish a challenge, have a passion to help others, or simply want a fresh start, Betsi Cadwaladr University Health Board (BCUHB) North Wales offers opportunities across a range of services. The organisation is committed to equality, diversity and promoting an inclusive workplace, and participates in the Disability Confident Employer scheme. Successful applicants will receive recruitment correspondence via the email address registered on the application form. Applications may be submitted in Welsh, and Welsh-language applications will not be treated less favourably than English ones.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or by clicking “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• English and Mathematics to GCSE C Grade or equivalent level (RSA1 or equivalent)

Desirable criteria

• NVQ 2 in Administration
• NVQ in Customer Service
• ECDL

Experience

Essential criteria

• Working with the public
• Working in a busy environment
• General administration experience

Desirable criteria

• Previous experience working within the health care sector

Skills

Essential criteria

• IT/computer literate
• Effective communication skills

Desirable criteria

• Experience of using WPAS
• Case note tracking
• TPATH
• RADIS
• Understanding of maintaining medical records

Knowledge

Essential criteria

• Knowledge of data protection and patient confidentiality

Desirable criteria

• Understanding of risk management and health and safety

Personal Qualities

Essential criteria

• Ability to work without direct supervision
• Organised, punctual, reliable, self-motivated
• Confident
• Good telephone manner
• Team player
• Able to maintain confidentiality
• Friendly
• Flexible

Other Relevant Requirements

Essential criteria

• Ability to work under pressure
• Committed to continuous development
• Welsh speaking