Ward Clerk - Mental Health - Wrexham

NHS; Wrexham; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading healthcare organization in Wrexham is seeking a dedicated Ward Clerk to support administrative duties within inpatient wards. The role involves serving as the first point of contact for patients and families, providing efficient clerical assistance to the nursing staff and ensuring high-quality patient care. Applicants must have good organizational skills, a professional demeanor, and the ability to communicate in Welsh. Previous experience in a hospital environment is beneficial but not necessary as training will be provided.

Qualifications

• Previous experience in a hospital environment or dealing with people is desirable.
• Meets all essential criteria.
• Ability to speak Welsh is essential.

Responsibilities

• Provide clerical support to nursing staff on the Ward.
• First point of contact for patients, relatives, and visitors.
• Maintain confidentiality and support high-quality patient care.

Skills

IT Skills

Professional telephone manner

Organizational skills

Job description

An exciting opportunity has arisen for a Ward Clerk to join the Team at Heddfan Unit.

The job of the Ward Clerk is to support with the administrative duties within our inpatient wards and is an integral part of the Nursing and Medical team in supporting high-quality patient care.

This is a great opportunity to work in and part of the NHS and support your communities with their Health Care.

Main duties of the job

The successful candidate will be the first point of contact for patients, relatives and visitors to the Ward and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.

Working as part of the Ward Team the post holder will be required to give efficient clerical support to the nursing staff on the Ward. Applicants must also have a good standard of education, be adaptable and have good organisational skills. A professional telephone manner is essential to receive and respond courteously to all telephone enquiries regarding patient care.Previous Ward Clerk experience and knowledge of the Patient Administration System (WPAS) is desirable but not essential as full training will be provided.

The ability to speak Welsh is essential for this post.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Meets all essential criteria
• Meets all desirable criteria

Experience

• General secretarial / office experience
• Previous experience in a hospital environment / dealing with people

Skills

• IT Skills

Knowledge

• Knowledge of hospital programmes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.