Ward Clerk - Inpatients

Hertfordshire Partnership University NHS Foundation Trust; Radlett; On-site; GBP 1,000 - 25,000; Full time

Job summary

A mental health service provider is seeking a ward clerk to provide administrative support in Radlett. This full-time or part-time position involves managing care records and supporting daily operations alongside the nursing team. The ideal candidate will possess strong experience in office environments, excellent Microsoft Office skills, and strong communication abilities. The role requires the right to work in the UK, with benefits including 27 days holiday and health services.

Benefits

5% bonus on basic salary

27 days holiday (rising to 33)

Comprehensive health and wellbeing services

Qualifications

• Strong experience of working in an office environment.
• Advanced IT skills in Microsoft Word are desirable.
• Must have right to work in the UK.

Responsibilities

• Provide comprehensive professional administrative support to the inpatient unit.
• Act as the first point of reference for service users and visitors.
• Work independently while maintaining confidentiality.

Skills

Microsoft Office competency

Communication skills

Ability to work under pressure

Teamwork

Education

Good standard of education to secondary level

NVQ3/RSA3 or equivalent experience

Tools

Microsoft Word

PARIS (Patient Electronic Records)

Job description

Job Overview

The postholder will have access to vulnerable people in the course of normal duties and, as such, this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020. A Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.

About the Trust

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an Outstanding provider of mental health and learning disability services, rated by the Care Quality Commission. In 2021, HPFT won the Health Service Journal award for Mental Health Trust of the Year. HPFT’s values are Welcoming, Kind, Positive, Respectful and Professional. The Trust employs over 4,000 staff across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering services in the community and inpatient settings.

Role Summary

An opportunity has arisen for a full‑time or part‑time ward clerk on the new Dove ward. The post holder will work closely with the nursing team, provide effective administrative support to the unit, and demonstrate the Trust’s behaviours and values. The role is busy and varied and the duties include general administrative tasks, management of care records systems and supporting the day‑to‑day running of the unit. Excellent competence in Microsoft Office, the ability to work under pressure to tight deadlines, excellent communication skills, and the ability to work as part of a team are essential. This role is NOT eligible for sponsorship; you must have the right to work in the UK. If you hold a graduate visa, you must have at least 12 months left before expiry.

Key Responsibilities

• Provide comprehensive professional administrative support to the inpatient unit.
• Act as the first point of reference for service users, relatives, colleagues and visitors.
• Work independently, applying initiative and maintaining confidentiality.
• Undertake non‑routine duties without direct supervision, working within broad procedural guidelines.
• Deliver a high standard of care to service users.
• Be involved in and committed to improving the service users’ experience.
• Be professional, caring, compassionate, competent, reliable and dependable in undertaking allocated responsibilities.

Qualifications and Experience

• Good standard of education to secondary level.
• Strong experience of working in an office environment.
• NVQ3/RSA3 or equivalent experience.
• Good knowledge of all Microsoft packages.

Desirable Criteria

• Advanced IT skills, Microsoft Word.
• Ability to organise and prioritise own workload.
• Maintain a filing system, both paper and computerised systems.
• PARIS (Patient Electronic Records) experience.
• Advanced keyboard skills.
• Car driver (unless a disability under the Equality Act 2010 prevents driving).
• Potential candidates with a Skilled Worker visa may determine their sponsorship eligibility via the GOV.UK visa checker.

Benefits

• 5% on top of basic salary per annum pro rata (minimum £1,258 per annum pro rata).
• 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata).
• One of the UK’s best pension schemes.
• Comprehensive health and wellbeing services.
• Special leave for family and personal reasons.
• NHS Car Lease Scheme.
• Employee Assistance Programme.