Ward Clerk | Great Western Hospitals NHS Foundation Trust

The Great Western Hospitals NHS FT; England; On-site; GBP 18,000 - 24,000; Part time

Job summary

A regional health trust in England is seeking a Ward Clerk to support administrative work and provide reception duties on Mercury Ward. Responsibilities include maintaining patient records, assisting visitors, and ensuring effective communication with healthcare staff. The ideal candidate should possess strong organizational skills and the ability to work independently, meeting the needs of both patients and staff.

Qualifications

• Ability to communicate at all levels with patients and medical staff.
• Experience with administrative tasks within a healthcare setting.
• Skills in maintaining accurate patient records.

Responsibilities

• Answer the telephone and deal with queries.
• Maintain patient administration systems accurately.
• Sort and distribute ward correspondence.

Skills

Communication skills

Organizational skills

Attention to detail

Job description

This role requires you to have current right to work in the UK which enables you to undertake the role without need of sponsorship. Accordingly, we regret that any application will not be considered if this requirement is not met. Given the current UK immigration requirements this role is not eligible for sponsorship, and it is not possible for the Trust to sponsor applicants for a visa for this role.

15 hrs per week (8:00 am till 16:00 pm Tuesday and Wednesday)

12 hrs per week (16:00 pm till 19:00 pm Monday, Tuesday, Wednesday, Thursday)

About the Role

The Great Western Hospitals NHS Foundation Trust are recruiting for a Ward Clerk to support on Mercury Ward. The Ward Clerk will undertake administrative work whilst also providing reception duties for the ward/department as per standard systems and processes, in order to support effective patient flow. The Ward Clerk will need to work without close supervision, using their own initiative when dealing with enquiries that arise. Close co‑operation with Medical Records, Secretarial staff as well as the clinical staff is vital. The post demands the ability to communicate at all levels with patients, relatives and medical colleagues to maintain a high standard of service to meet the needs of the patient and the business.

Responsibilities

• Work from Ward/department reception being the focal point of contact for patients and visitors as well as colleagues.
• Answer the telephone, deal with queries, transfer calls and take messages when needed.
• Keep the patient administration systems up to date and accurate at all times, including amending patient demographics, input of admission, discharge referral and transfer information, tracking all health records to ensure their current location is recorded as per Trust policy.
• Case note maintenance. File paperwork/loose history and liaise with health records.
• Ensure the admission and discharge book is kept up to date and accurate.
• Ensure the daily ward list has been completed and is accurate.
• Receive and welcome visitors onto the ward and provide appropriate ward information leaflets.
• Ensure the property of deceased patients has been taken to Bereavement Services and assist with patient valuables working alongside the Trust’s Security department.
• Sort and distribute general ward/department correspondence (e.g. referrals to other departments or services).
• Sort and distribute post to other staff members and patients.
• Upkeep and maintain the notes trolley on the ward, ensuring it is dust‑free, serviceable and stocked with the appropriate paperwork to enable speedier ward rounds.
• Report and record maintenance problems to the Trust’s works department.
• Attend relevant ward/department meetings and take minutes if necessary (e.g. MDTs).

"Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives."

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .