Ward Clerk - Acute Medical Unit

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major healthcare provider in Manchester is seeking a Ward Clerk for their Acute Medical Unit. The role involves providing comprehensive administrative and clerical support, acting as a primary contact for visitors and staff, maintaining patient records, and managing enquiries. The successful candidate should possess NVQ qualifications, excellent communication skills, and experience in dealing with the public, alongside a commitment to confidentiality. This is a shift-based position that requires flexibility and initiative.

Qualifications

• Minimum 6 months office experience.
• Experience of dealing with the public.
• Previous hospital-based experience.
• Experience of record keeping for professional and legal requirements.

Responsibilities

• Be the first point of contact for the unit, dealing with visitors.
• Direct all enquiries and any day-to-day problems to the appropriate person/department.
• Ensure patient records/information is accurately recorded on the patient information system.
• Effectively deal with all enquiries via telephone and face-to-face.

Skills

Good written and verbal communication skills

Understands importance of maintaining confidentiality

Demonstrates initiative

Knowledge of clinical systems

Education

NVQ Qualification

RSA 2 Typing/word processing or equivalent

Job description

Ward Clerk - Acute Medical Unit

Closing date is 16 December 2025

To ensure the provision of a full range of administrative, clerical and reception support service for the Acute Medical Unit, Ward Manager and Clinical teams.

The post holder will be responsible for providing administrative support to the unit to ensure its smooth operation and running. The post holder's primary role will be to assist in providing a comprehensive efficient administrative system to the unit's multidisciplinary staff that ensures they are supported in their roles. Working as a member of the team they will act as the main focal and central access point for communication within the unit and be responsible for collating and disseminating information and data that facilitates the day‑to‑day unit operation. They will help all levels of staff, patients, relatives, and members of the public as well as outside organisations and agencies. Using their communication skills, the post holder will have the ability to use their initiative, working with minimal supervision to tight deadlines and maintain a flexible approach whilst respecting confidentiality for work undertaken.

This role is a 7 day rotational shifts working days and nights and all bank holidays included.

Main duties of the job

• Be the first point of contact for the unit, dealing with visitors.
• Direct all enquiries and any day-to-day problems to the appropriate person/department.
• Ensure patient records/information is accurately recorded on the patient information system.
• Effectively deal with all enquiries via telephone and face-to-face regarding patients, staff, internal and external agencies, or escalating to the appropriate member of the medical team.
• Assist in maintaining the reception area at all times in an orderly state.
• Maintain confidentiality, safety and security of the reception area; report any adverse matters to senior staff and/or the security office.
• Assist in providing a clerical/administrative service, supporting the use of clinical and corporate systems (e.g., data input, word processing, spreadsheets, etc.).
• Admit, discharge and transfer patients in a timely manner, ensuring real‑time activity is always maintained.

About us

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do. You'll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.

Use of Artificial Intelligence (AI) in your application: At MFT we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application especially personal statements and responses to role-specific questions is written by you.

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. If you have any special requirements to help you with your application, please contact the manager named below.

Person Specification

Qualifications

• NVQ Qualification
• RSA 2 Typing/word processing or equivalent

Experience

• Minimum 6 months office experience
• Experience of dealing with the public
• Previous hospital based experience
• Experience of record keeping for professional and legal requirements

Skills/Knowledge

• Good written and verbal communication skills
• Understands importance of maintaining confidentiality
• Demonstrates initiative
• Knowledge of clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust