Ward Clerk

Ogden Macmillan Centre.harrogate And District Nhs Foundation Trust; Harrogate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Harrogate is seeking a Ward Clerk to join their team. The successful candidate should be enthusiastic and caring, providing excellent communication and support to patients and families. Responsibilities include reception duties, accurately coordinating medical documents, and ensuring exceptional patient care. This role offers a supportive workplace culture with various employee benefits, including recognition awards and wellness programs.

Benefits

Supportive culture

Staff recognition programs

Employee wellness services

Qualifications

• Enthusiastic and caring individual to support patients and families.
• Proficient in digital skills and able to coordinate medical information.
• Able to work autonomously while maintaining confidentiality.

Responsibilities

• Act as a host and receptionist for the ward.
• Coordinate medical information and documents.
• Ensure effective communication with patients and visitors.
• Handle patient enquiries and direct them appropriately.
• Monitor ward activity through IT systems.

Skills

Excellent communication

Digital skills

Confidentiality

Autonomous work

Customer service

Job description

Job Overview

We are looking for a new Ward Clerk to join our team - are you:

• Someone who feels enthusiastic about being part of a professional and dynamic team
• An empathetic, caring person who enjoys supporting others
• A confident, excellent communicator who really wants to make a difference to patients and their families
• Able to act as a host and receptionist for the ward, ensuring that patients, relatives and visitors receive a friendly and efficient service whilst maintaining confidentiality at all times
• Proficient in digital skills
• Able to accurately coordinate the medical information and documents to ensure exceptional patient care
• Able to work autonomously as well as within the team, using initiative and maintaining a high level of confidentiality and diplomacy at all times without immediate access to line supervision
• Perform reception desk duties, dealing with patient enquiries, directing patients to waiting areas/beds and ensuring effective communication at all times
• Ensure that relevant data forms are completed within the set timescales and submitted via the appropriate database
• Answer the telephone and take messages
• Report items for repair and liaise with the works department by following agreed procedures
• Order stores for the ward using the Trust’s ordering systems
• Monitor ward activity through IT systems and databases
• Liaise with other departments and disciplines
• Ensure reports and referral letters are escalated to the appropriate people/department within timescales
• Prioritise work load and work on own initiative

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!

Company Culture & Benefits

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Important Information

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications.
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.