Ward Administrator

ESSEX PARTNERSHIP UNIVERSITY NHS FOUNDATION TRUST; Tendring; On-site; GBP 20,000 - 30,000; Part time

Job summary

A healthcare organization in Tendring is seeking a permanent part-time Ward Administrator to provide vital administrative support to clinical staff. The ideal candidate will have experience in a medical setting, excellent communication skills, and the ability to prioritize tasks effectively. Key benefits include 27 days of holiday, employee discounts, and flexible working from day one. This role is crucial in maintaining efficient operations and patient care at The Landermere Centre.

Benefits

27 days holiday plus bank holidays

Excellent pension up to 14.5%

Staff discounts and relocation package

Flexible working available

Mental health and wellbeing services

Qualifications

• Relevant administrative experience in a healthcare setting.
• Ability to manage distressing situations with empathy.
• Flexibility and attention to detail.

Responsibilities

• Provide administrative support to clinical staff.
• Record and handle confidential information.
• Manage patient queries with professionalism.

Skills

Computer literacy

Positive patient interaction

Confidentiality safeguarding

Ability to prioritize tasks

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

An exciting opportunity has arisen to recruit a permanent part time Ward Administrator based at The Landermere Centre, Clacton on Sea.

We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail.

Key responsibilities

• Provide support to our clinical colleagues with administrative tasks by providing front line support both face to face and over the telephone.
• Support clinical and managerial staff, building effective working relationships and responding to queries raised by patients, relatives, GP’s or other health‑care professionals.
• Perform telephone calls and face to face contact with patients, managing distressing situations with empathy and reassurance.
• Record accurate messages and follow them up appropriately in accordance with department guidelines, ensuring the timely and accurate recording of all activity across services.
• Record and handle confidential/sensitive information between staff, patients and carers, safeguarding data protection and confidentiality.
• Assist with administrative tasks on behalf of multidisciplinary clinical staff and managers, ensuring a professional, efficient, friendly and polite manner.
• Provide cover as part of a team approach to ensure absence cover across all services/locations, including occasional relocation for cover.

Working hours

Thursday and Friday 9 am to 5 pm. Training may take place on days outside the listed hours.

Key prerequisites & skills

• Computer literate with experience of Microsoft Word, Excel and Outlook.
• Positive and compassionate approach to patient care, able to interact with patients who may be hostile, abusive or aggressive.
• Strong emphasis on safeguarding confidentiality and data protection.
• Ability to work independently, use initiative and prioritise tasks.

Support & development

• Full training on systems used by the Trust.
• Supervision and support to fulfil your potential.
• Inclusive community engagement events and equality or champion networks.
• Mental health and wellbeing services, occupational health advice and counselling available.
• Recognition awards for staff hard work and dedication.

Benefits & entitlements

• 27 days holiday, plus bank holidays; rising to 33 days after 10 years’ service.
• Excellent pension up to 14.5 % of pensionable pay.
• Staff discounts (Blue Light Card, NHS discount offers, staff benefits).
• £8 000 relocation package if you move to Essex.
• Season ticket loans (interest‑free) covering travel via tram, rail or bus.
• Flexible working available from day one for most roles.

Equal Opportunity

Our Trust is an Equal Opportunities Employer. We particularly welcome applications from people with experience of using mental health services. We hold the Disability two‑tick symbol and pledge to employ more people with learning disabilities. If you require this application form in another format (Braille, audio tape etc.), please contact the Recruitment Department on 01375 364 513 or email . We also hold a gold accreditation from the Ministry of Defence Employment Recognition Scheme and are a Level 3 Disability Confident Leader Trust.

Requirements for Applications

Include professional references with business contact information covering your last three years of employment history. Personal or character references are not accepted.

Compliance & checks

• Applicants will be subject to a DBS check relevant to the post; the amount will be deducted from your first salary.
• COVID vaccinations are required for all directly employed staff deployed to a CQC registered care home, per the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021.
• The Trust has the right to expire vacancies prior to the closing date if it wishes. If you have not heard from us within three weeks of the closing date, your application has been unsuccessful.

Our Trust

Our Trust cares for more than 100,000 patients across community health, mental health and learning disability services in Essex, Bedfordshire and Suffolk. We are recognised by the University of Essex, a top provider of apprenticeships, and hold gold accreditation from the Ministry of Defence Employment Recognition Scheme. We are an inclusive organisation and Level 3 Disability Confident Leader Trust. Our services are highlighted as an exemplar of good practice, producing the best care for more than 3,500 armed forces veterans.

What we do

We constantly innovate, using technology to enhance patient care, and partner to launch new services such as the Basildon Mental Health Urgent Care Department, virtual hospitals and falls response cars. Join us and do the best work of your life and make a difference to other people's lives. Our vision: leading health and well‑being service in mental health and community care.