Ward Administrator

Somerset NHS Foundation Trust; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking a front-of-house professional to ensure high standards of patient care. The role involves admitting, discharging, and transferring patients, managing appointments, and maintaining a well-organised reception area. Strong organisational and communication skills are essential, along with a commitment to quality customer service. The position offers flexible working options, generous leave allowance, and access to a range of employee benefits including the NHS pension scheme and discounts through the Blue Light Card.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development focus

Blue Light Card benefits

Qualifications

• Great level of attention to detail required.
• Good organisational skills necessary for managing a busy environment.
• Excellent communication skills needed for interacting with patients and families.

Responsibilities

• Admit, discharge and transfer patients.
• Answer telephone enquiries and create appointments.
• Maintain a tidy and well-organised reception area.
• Order and keep stocked up on office supplies and stationery.

Skills

Attention to detail

Organisational skills

Excellent communication

Customer service skills

Job description

This is an exciting role front of house, working closely with clinical colleagues to ensure our patients receive the highest standard of care. The post holder will be required to admit/discharge and transfer patients, answer telephone enquiries, create appointments and arrange transport for patients. The post holder will be responsible for ensuring the reception area is tidy and well organised and that office supplies and stationery are ordered and kept stocked up. The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families. The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role. At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy. Working hours can be flexible to cover a mixture of the following: 08.00 -- 18.30 Monday -- Friday 08.00 -- 13.00 Saturday -- Sunday.

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
• Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.