Walk-Up Tech Bar Support Engineer

Lockton Companies; Peacehaven; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance brokerage in the UK is seeking a proactive Tech Bar Engineer to provide first-line technical support. You will resolve technical issues for associates, maintain a welcoming Tech Bar, and ensure exceptional customer service. Ideal candidates will have a strong knowledge of Office M365 and other platforms, excellent communication skills, and experience in a service desk environment. This is an excellent opportunity to join a company with a caring culture and commitment to community initiatives.

Qualifications

• Experience in a 1st line support or service desk environment.
• Ability to work independently and manage multiple walk-up queries.
• Familiarity with ITSM tools is a plus.

Responsibilities

• Provide 1st line support for walk-up users at the Tech Bar.
• Diagnose and resolve common technical issues on the spot.
• Log incidents and service requests accurately in the ITSM system.
• Deliver exceptional customer service.

Skills

Strong working knowledge of Office M365

Windows 11

iOS

Android platforms

Excellent customer service

Good problem solving skills

Communication skills

Education

ITIL Foundation certification (desirable)

Tools

ITSM tools (e.g., ServiceNow, Remedy)

Job description

A leading insurance brokerage in the UK is seeking a proactive Tech Bar Engineer to provide first-line technical support. You will resolve technical issues for associates, maintain a welcoming Tech Bar, and ensure exceptional customer service. Ideal candidates will have a strong knowledge of Office M365 and other platforms, excellent communication skills, and experience in a service desk environment. This is an excellent opportunity to join a company with a caring culture and commitment to community initiatives.