Waking Night Support Worker

BHT Sussex; Hove; On-site; GBP 26,000 - 29,000; Full time

Job summary

BHT Sussex is looking for a Waking Night Support Worker for their Phase One project in Hove. In this role, you'll provide vital support to vulnerable clients in a high-support hostel, helping them to overcome challenges related to homelessness and mental health. Candidates should have strong communication skills and experience in supporting individuals with complex needs. A competitive salary and comprehensive benefits package are included.

Benefits

5.5% stakeholder pension scheme

Medical cash plan

Free bus pass for new starters

Generous holiday allowance

Qualifications

• Experience providing emotional and practical support for at-risk adults.
• Understanding of homelessness, mental health, and substance misuse.
• Ability to respond calmly to incidents and document case notes.

Responsibilities

• Forge partnerships with clients for an empowering and positive approach.
• Support clients in meaningful engagement as required.
• Remain awake during the shift to provide undivided support.

Skills

Communication skills

Emotional support experience

Knowledge of mental health

Risk management knowledge

Conflict management

Job description

Waking Night Support Worker

We have an exciting opportunity for a Waking Night Support Worker to play a vital role in providing support at our Phase One project.

Position: Waking Night Support Worker
Location: Brighton
Salary: £28,352 (Salary £26,040 + £2,312 Anti-Social Hours Enhancement)
Hours: 37 hours per week (2 week rolling rota working weekdays, weekends and bank holidays)
Contract: Permanent
Closing Date: Monday 25 August 2025 at 23:59

About the Role

As Waking Night Support Worker, you will be working with a calm, supportive and solution-focused approach, alongside a colleague, for a people-led organisation whose mission and values is to inspire change across Sussex.

About Phase One

Phase One is a 52-bed high support hostel for single homeless people with high support needs. The project works with clients who are largely vulnerable, deep into their behaviours and are pre-contemplative about change, working with them to increase self-esteem and create a space where clients can begin to address the issues at the root of their homelessness and understand how trauma has impacted their journey through life.

The service aims to support clients to lead more settled lives and realise aspirations by delivering a client-centred model of support that is psychologically and trauma informed. A team of experienced and highly skilled support staff work with clients who may be using alcohol and substances or have mental health difficulties and encourage them to take small, considered steps towards their recovery.

The project has an internal accommodation pathway, with nine self-catering bed spaces in the structured Recovery-Focused Flats attached to the project. Clients from the main hostel move into these if they want to focus more intensely on their substance use recovery. This includes developing their life skills, attending weekly check ins and a bespoke Life Skills programme and other recovery focused activities delivered by the service Activity and Move-On coordinator, Phase One staff and external partners that support a client’s journey.

Key Responsibilities:

• Forge partnerships with clients to deliver an empowering, positive, non-judgmental, and recovery-focused approach.
• Support clients to engage in meaningful support as required or requested by the client, or by their keyworker.
• Collaborating with clients to meet client needs by providing an empathetic and responsive person-centred approach
• Contribute towards client risk assessments by way of communicating with keyworker.
• Remain awake throughout the duration of the shift, including reset breaks.

Person Specification:

To be successful in the role of Waking Night Support Worker you will need to have great communication skills and be committed to the values of BHT Sussex. Some of the key skills and experience you will need to bring with you include:

• Experience of providing emotional and practical support for at risk adults who have complex needs.
• Knowledge of associated support needs for homelessness, mental health and substance misuse difficulties.
• Knowledge and an understanding of risk management and health and safety and the ability to implement policy and procedure.
• Ability to respond calmly and practically to incidents and writing clear case notes and incident reports.
• Ability to manage conflict constructively and safely by challenging appropriately and setting fair and proportionate boundaries.

In return:

In recognition of our commitment to staff, BHT Sussex has been awarded Gold Accreditation from Investors in People. We are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.

You will also receive a fantastic benefits package including:

• 5.5% stakeholder pension scheme and life assurance scheme
• Medical cash plan with Medicash
• Access to BHT Learning & Development platform
• Free and confidential employee assistance helpline for both personal and work-related concerns
• Cycle-to-work scheme
• Free new starter 28-day Network Saver Brighton bus pass
• Generous holiday allowance starting at 27 days per annum pro rata, rising 1 day for each year of service to a maximum of 32 days pro rata
• The opportunity to participate in well-being and fundraising activities throughout the year

BHT Sussex is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. We are committed to encouraging equality, equity, inclusion, and diversity within the workplace. As an employer we are committed to promoting and supporting our people’s social, physical and psychological health at work. Please let us know if you require any special arrangements or reasonable adjustments if called for interview. BHT Sussex welcomes applications from individuals with lived experience.

BHT Sussex reserves the right to close this vacancy early if we receive sufficient applicants for the role. Therefore, if you are interested, please submit your application as early as possible.

An Enhanced with Adults DBS Check (Disclosure and Barring Service) is required on all successful applicants as a condition of employment for this post.