Waking Night Concierge

Salvation Army Homes; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading social support organization in Liverpool seeks a Night Concierge to ensure safety and security overnight. The role involves supervising entry, monitoring CCTV, and engaging with vulnerable residents to promote a positive living environment. Ideal candidates will demonstrate empathy, strong interpersonal skills, and effective communication. This position involves a rota for night shifts and offers a range of benefits including annual leave and bonuses.

Benefits

26 days annual leave rising to 31 days

Bonuses of £100, £250, and £250 at intervals

Extra day off on birthday

High Street discount scheme

Pension with life assurance

Discounted private medical insurance

Loans for financial emergencies

Occupational Sick Pay

Induction and relevant training

Long service awards

Career development support

Qualifications

• Demonstrate energy and passion in the role.
• Effectively communicate with diverse individuals.
• Willingness to work night shifts on a rota basis.

Responsibilities

• Supervise people entering and exiting the building.
• Monitor CCTV and conduct building checks.
• Engage with vulnerable residents and encourage compliance with house rules.
• Maintain a security log.

Skills

Empathy with clients

Strong interpersonal skills

Calm situation diffusing

Job description

About The Role

Excellent opportunity as a Night Concierge to provide an overnight presence at Mildmay House, Liverpool making sure our residents are well and our building is secure.

At Salvation Army Homes we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who have been homeless.

The Night Concierge will need to help ensure the safety of residents and the security of the building by being an overnight on-site presence and will :

• Supervise people as they enter and exit the building
• Monitor CCTV and conduct building checks
• Engage with vulnerable people who live in the service for up to six months
• Encourage residents to follow house rules and to avoid inappropriate behaviour
• Maintain a security log

About The Candidate

You will instinctively work in a manner that aligns fully with Salvation Army Homes delivery values and behaviours, demonstrating energy and passion, along with a positive, can do attitude in your daily contribution as a night concierge to transforming lives.

You will be confident and be able to communicate effectively with a diverse range of people including clients, staff, agencies and local neighbours. We need you to have :

• Empathy with our client group
• Strong interpersonal and influencing skills
• The capacity to diffuse sometimes difficult situations in a calm manner

Good time management

A willingness to work night shift on a rota basis

Benefits

In return for helping to transform lives, we’ll give you access to some great benefits. These include :

• 26 days annual leave rising to 31 days
• £100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service
• An extra day off on your birthday
• A High Street discount scheme (great savings both on and off-line)
• Pension with life assurance
• Discounted private medical insurance
• Loans available for financial emergencies
• Occupational Sick Pay
• A full Induction package and training relevant to the role
• Long service awards from 2.5 years
• Support to learn and develop your career

About The Company

A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and / or experiencing homelessness.

Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement services to our residents. That’s where you come in.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible