Waiting Staff

Cairn Group Hotel; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK hospitality company is seeking Waiting Staff to enhance guest experiences and provide excellent service. The ideal candidate has a warm personality, enthusiasm, and can work under pressure while presenting themselves professionally. This role offers opportunities for personal and professional growth, along with various employee benefits including service charge, wellness offers, and career development programs.

Benefits

Service Charge & Gratuities

Real-Time Pay Access

Discounted Stays

Food and Beverage Discounts

Spa Discounts

Retail & Cinema Discounts

Career Growth Programs

Employee Awards

Long-Service Awards

Referral Bonus

Employee Assistance Programme

Bereavement Leave

Pension Scheme

Year-Round Incentives

Qualifications

• You create a positive, welcoming atmosphere for every guest.
• Your enthusiasm and proactive approach make each guest feel valued.
• You support your colleagues and work together to keep service running smoothly.
• You thrive in a fast-paced environment and remain composed.
• You present yourself with confidence and take pride in every detail.

Responsibilities

• Greet each guest with a warm welcome.
• Present food and drink to the highest standard.
• Provide attentive, tailored service that anticipates guest needs.

Skills

Warm personality

Enthusiasm

Teamwork

Ability to work under pressure

Organizational skills

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career, you’re proud of.

About the Role

As Waiting Staff at Cairn Group, you’ll be at the heart of every guest interaction—bringing energy, enthusiasm, and personal touches that make every visit feel special.

You’ll greet each guest with a warm welcome, take pride in presenting food and drink to the highest standard, and offer attentive, tailored service that anticipates guest needs and exceeds expectations.

With a focus on teamwork and a commitment to creating unforgettable experiences, you’ll help ensure every guest leaves with a smile—and looks forward to returning.

About You

You will thrive at Cairn Group because you are:

• A Hospitality Hero – With a warm personality, you create a positive, welcoming atmosphere for every guest.
• A Service Superstar – Your enthusiasm and proactive approach make each guest feel seen and valued.
• A Team Player – You support your colleagues and work together to keep service running smoothly.
• Cool Under Pressure – You thrive in a fast-paced environment and stay composed no matter how busy it gets.
• A Polished Professional – You present yourself with confidence and take pride in every detail of service.
• Proactive & Organised – You manage your section efficiently, anticipate guest needs, and stay one step ahead.

About Us

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits

• Service Charge & Gratuities: Your hard work pays off. Service charge and gratuities add a well-earned boost to your pay.
• Get Paid in Real-Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips—all in real-time.
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break.
• Delicious Discounts: Indulge a little with discounts off food and drinks across our hotels, bars and restaurants.
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
• Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
• Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
• Pension Scheme: Plan for your future with your pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!