Waiting Staff

Pitcher & Piano (91200); Birmingham; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking pub company recognized for its commitment to employee satisfaction. As a Waiting teammate, you will be at the heart of the pub experience, responsible for creating memorable moments for guests while delivering exceptional service. This role offers flexible hours, a supportive team environment, and numerous opportunities for personal and professional growth. Whether you're new to hospitality or have experience, you'll receive the training and encouragement needed to thrive. Embrace your individuality and become part of a passionate team where your contributions truly matter.

Benefits

30% off at all pubs, restaurants, and hotels

Reliable hours contract

£4.50 meal deal option

Flexible working hours

High street and online discounts

Apprenticeship programmes

Access to Licensed Trade Charity support

Qualifications

• Passion for providing excellent customer service.
• Ability to work in a team and support colleagues.

Responsibilities

• Take orders and serve food and drinks to customers.
• Create a vibrant and welcoming atmosphere in the pub.

Skills

Customer Service

Teamwork

Communication

Education

None required

Job description

We’re on the lookout for new Waiting teammates to join our team!

What you get from us: You’ll be joining a pub company that’s been voted - Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part-time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

New to hospitality? You won’t be for long! Make a name for yourself in one of our pubs. Our Waiting teams are at the heart of it all, right where the magic happens. It’s not just delivering delicious, quality food. It’s about creating those happy, memorable moments that leave our guests coming back for more.

Whether you’re an expert now or you’re just starting out, we’re here to help you become your absolute best.

As part of our Waiting team you’ll: Be the face of our pubs creating and maintaining a vibrant and welcoming atmosphere.

• Be responsible for taking orders, serving and upselling our fantastic food and drinks
• Be passionate about providing brilliant customer service
• Care about the wider team, turning your hand to support wherever needed
• Gain people, marketing and operational skills whilst getting paid for it!
• Be encouraged to grow and develop whilst achieving a long-term career (if that’s what you’re after)

What comes next is up to you: Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pubs, hotels and pub support centre, we have a range of career pathways to suit all.

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.