Waiting List Validation Officer

Cwm Taf Morgannwg University Health Board; Wales; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare provider in Wales seeks a Waiting List Validation Officer to join the General Surgery & Gastrointestinal Services team at Princess of Wales Hospital. This role involves ensuring accurate patient pathways on the Patient Administration System, planning and prioritizing tasks, and providing information to managers and patients. Candidates should have NVQ Level 3 or equivalent experience, along with secretarial skills and familiarity with NHS systems. A supportive work environment with ample benefits is provided.

Benefits

Leading pension

Generous leave

Flexible work

Career growth

Ongoing learning and development

Qualifications

• Skills, knowledge, and experience equivalent to NVQ Level 3 in a relevant subject.
• Secretarial or medical administrative experience required.
• Experience with NHS systems is preferred.

Responsibilities

• Plan and prioritize daily workload effectively.
• Analyze and update patient pathways and waiting list data.
• Communicate and update team on waiting lists and targets.

Skills

Welsh Language Skills (Level 3 and above/B2)

Education

NVQ Level 3 in a relevant subject

Tools

NHS systems (e.g., WPAS)

Job description

The closing date is 23 December 2025.

Waiting List Validation Officer

We are looking for a Waiting List Validation Officer to join the General Surgery & Gastrointestinal Services team at Princess of Wales Hospital (POW) in Bridgend. The successful candidate will ensure accurate patient pathways on the Patient Administration System (WPAS), work effectively within the team, and contribute to the smooth running of NHS operations.

Main duties of the job

• Planning and prioritising own day to day workload.
• Sending out weekly lists to surgical specialities as appropriate and booking staff, clearly identifying patients listed who require immediate action.
• Reviewing patient pathways and waiting list data, analysing and updating information in accordance with Referral to Treatment time (RTT) guidelines.
• Support in setting up new activity on WPAS in accordance with demand and capacity and reporting requirements.
• Provide sensitive waiting list information to managers.
• Reporting any potential waiting list breaches in a timely manner.
• Contacting patients to offer appointment and obtain availability for their care to be outsourced.
• Responding to patient queries and telephone calls in a helpful and courteous manner, ensuring information is provided in a manner understandable by the caller where there may be cultural or language difficulties.
• Communicating and updating the team about waiting lists and any potential difficulties with achieving and/or sustaining targets.
• Making patient appointments as needed.
• The purpose of the role should remain constant, but the duties and responsibilities may vary over time within the overall role and level of post.

Qualifications

• NVQ Level 3 in a relevant subject, or possess skills, knowledge and experience to equivalency.

Experience

• Experience of working as a secretary or similar medical administrative role.
• Experience of working with NHS systems e.g., WPAS.

Skills

• Welsh Language Skills (Level 3 and above/B2) are desirable for this role.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’ largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve.
• We treat everyone with respect.
• We work together as one team.

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board