Waiter / Waitress

Mr Wongs Wok & Box; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A high-end fast food restaurant in London is seeking a dedicated full-time team member for front-of-house duties. Responsibilities include maintaining cleanliness, assisting guests, and ensuring a positive environment. No previous experience is necessary, but a high level of English is required. Salary ranges from £11.5 to £13 per hour, with additional benefits including retained tips and performance bonuses.

Benefits

Retained tips by staff

Bonuses once targets met

Qualifications

• Ability to communicate clearly with guests and coworkers.
• No prior experience required.
• Fluency in English at an advanced level.

Responsibilities

• Maintain cleanliness in the front-of-house area.
• Carry out daily cleaning tasks and ensure high hygiene standards.
• Provide excellent guest care and understand the menu.

Skills

Communication skills

Attention to detail

Positive attitude

Job description

Overview

About Mr Wongs Wok & Box: We are a high end fast food restaurant, serving Chinese cuisine. We take very seriously our customer’s full experience and we aim to give the highest quality always to them.

Responsibilities

• Speak clearly and listen attentively to guests and other team members; maintain a professional appearance and a positive and enthusiastic approach to all tasks.
• Front-of-house cleaning duties to maintain a clean, welcoming, and professional environment for guests.
• Daily cleaning duties: sweep and mop hard floors; spot-clean spills and stains immediately; dust and wipe tables, chairs, counters, and shelves; polish glass and mirrors; arrange furniture neatly after use.
• Entrance and reception: clean door handles, glass doors, and windows; clean sinks, mirrors, and countertops; refill soap, paper towels, and other supplies; sanitize toilet areas and mop; empty trash bins regularly; replace liners and ensure bins are clean and odor-free; dust and clean decorations like artwork and plants; clean behind and under furniture; disinfect high-touch areas, including railings and electronic devices; set and clean dining tables promptly between guests; sanitize menus and other guest touchpoints.
• Health and safety: use appropriate cleaning agents for each surface; wear gloves and follow safety protocols; display wet floor signs during and after mopping.
• Maintain these tasks consistently to ensure a pleasant and professional environment for guests.
• Exhibit a cheerful and helpful attitude, provide excellent guest care; demonstrate a complete understanding of the menu; follow instructions to achieve brand standards; remain cross-trained in all areas; believe in exceptional guest service.

Qualifications

• Experience: Not required
• Languages: English – Advanced

Employment Details

• Employment: Full-time
• Schedule: Flexible
• Salary: £11.5 – £13 hourly
• Benefits: Tips retained by staff, bonuses once targets met
• Starting time: Immediate start