Waiter/ess - Churchill Bar

Hyatt Group; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hotel in London seeks a Waiter/ess for the Churchill Bar. This role involves providing exceptional service and ensuring guest satisfaction through excellent communication and interpersonal skills. Ideal candidates have prior premium hospitality experience and a passion for creating memorable experiences. Enjoy benefits like discounted hotel stays and continuous professional development opportunities.

Benefits

12 complimentary nights across Hyatt Hotels

Discounted hotel stays

Free meals on duty

Uniform provided

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in a similar role within the premium hospitality segment is preferred.

Responsibilities

• Provide a warm and friendly welcome to all guests.
• Stay knowledgeable about all menu items, including daily specials and promotions.
• Follow departmental standard operating procedures.

Skills

Excellent communication skills

Interpersonal skills

Ability to anticipate guest needs

Job description

Overview

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, many which have been recently refurbished, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal British dishes and Afternoon Tea at The Montagu and snacks and cocktails at award-winning Churchill Bar & Terrace.

Responsibilities

• Provide a warm and friendly welcome to all guests, creating a welcoming atmosphere from the moment they arrive.
• Stay knowledgeable about all menu items, including daily specials and promotions, to communicate effectively with guests.
• Have excellent product knowledge and be able to make recommendations to guests.
• Follow departmental standard operating procedures to maintain high service standards.
• Controlling and analysing quality levels service, guest satisfaction, sanitation, cleanliness and hygiene.
• Deliver the outlet concept, ensuring every aspect of the operation stays true to this concept as advised by the manager.

About You

Previous experience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with a natural ability to anticipate guest needs and go above and beyond to create memorable experiences.

Benefits of the Waiter/ess – Churchill Bar role

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone\'s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for this Waiter/ess – Churchill Bar role and start your journey with Hyatt Hotels!

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