Waiter

Harrods Careers; Cheltenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury department store is seeking motivated Waiters and Waitresses to join the Restaurants team in Cheltenham. This role involves providing exceptional customer service, taking orders, and maintaining high standards throughout the service process. Suitable candidates should have strong communication skills and a focus on customer satisfaction. Opportunities for personal growth and development are provided, along with competitive compensation and benefits.

Benefits

Competitive salary

Learning and development opportunities

Up to 30 days’ annual leave

Employee discount up to 33%

Access to staff canteen

Qualifications

• Ability to handle food and beverage orders professionally.
• Experience in maintaining high service standards under pressure.
• Knowledge of restaurant menu and allergens.

Responsibilities

• Take and manage food and beverage orders.
• Maintain cleanliness and organization of the restaurant.
• Engage with customers to ensure a positive experience.

Skills

Excellent communication skills

Customer service focus

Attention to detail

Job description

About the Role

Our Front of House teams set the scene for exceptional experiences and are an invaluable part of our Restaurants family. Waiters and Waitresses across Harrods are flexible to our customers’ needs and go above and beyond to make anything possible. They know what it means to go the extra mile and nothing is too much trouble.

• Take food and beverage orders in a professional manner, taking every opportunity to maximise sales in a discreet manner
• Organise and carry out all mise-en-place duties prior to and after service to the required standards.
• Be following the cash handling procedures and ensuring the customer is billed correctly.
• Set-up and clear tables prior to, during and after service, ensuring that the highest standards are maintained.
• Ensure your station and the restaurant runs smoothly as well as maintaining Harrods` high standards of quality, service and maximising productivity.

About You

You are an excellent communicator and customer service focused, enjoying greeting customers in a warm and friendly manner remaining attentive throughout their visit, and providing customers with a prompt and efficient service.

You are cool, calm, collected even in pressurised situations and able to think on your feet. You are also reliable and work well in a team, being a good listener and supporting others.

You will also:

• Have a comprehensive knowledge of the restaurant menu and allergens as well as a good knowledge of any specials promotions. Able to answer guest queries quickly, knowledgeably and in a discreet manner in line with the highest standards.
• Engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience.
• Have good attention to detail which will be evident through floor mis-en-place, checklists and sufficient stock level.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive:

• A competitive salary plus service charge.
• Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise.
• Great career opportunities in multiple locations around the UK and going international.
• This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods.
• Access to a staff Canteen.
• Up to 30 days’ annual leave (including Bank holidays) + your birthday off.
• Up to 33% Harrods discount.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

Time Type: Permanent

Department: Restaurants and Kitchens (John Barton)