Vulnerability Trainer

Northern Gas Networks; Swillington; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading gas utility provider is seeking a Vulnerability Trainer to empower colleagues and stakeholders through impactful training on key areas like carbon monoxide safety, fuel poverty, and energy efficiency. This role requires strong communication skills, teaching qualifications, and proficiency in digital platforms like Zoom and Microsoft Teams. The position offers a salary starting from £34,154 with a potential bonus, flexible benefits, and a commitment to community-focused values.

Benefits

Annual bonus of up to 5%

25 days annual leave plus bank holidays

Flexible benefits and salary sacrifice options

Occupational sick pay

Family-friendly policies

Qualifications

• Relevant teaching or training qualification is required.
• Educated to GCSE/A-Level standard, including Maths and English.
• Experience with issues affecting vulnerable customers.

Responsibilities

• Deliver training sessions on vulnerability awareness across diverse audiences.
• Maintain accurate training records and coordinate with the Operational Training Team.
• Travel across the network to deliver training and on-site support.

Skills

Strong written and verbal communication skills

Proficiency in digital platforms

Ability to work collaboratively

Self-motivated and organized

Education

Teaching or training qualification

GCSE/A-Level standard, including Maths and English

Tools

Zoom

Microsoft Teams

Job description

Salary from £34,154+ Up to 5% bonus - Permanent, 40 Hours Per Week – Hybrid Working – Based at our offices in Thorpe Park, Leeds or Doxford Park, Sunderland

Lead the Way in Supporting Vulnerable Customers

We have an exciting opportunity for a passionate and knowledgeable individual to join Northern Gas Networks (NGN) as a Vulnerability Trainer. In this pivotal role, you will empower internal colleagues, external stakeholders, and partners by delivering training that raises awareness and builds competency around vulnerability. Your work will cover key areas such as carbon monoxide safety, fuel poverty, energy efficiency, affordable warmth, Priority Services Register (PSR), and promoting life‑enhancing services like the locking cooker valve.

Training will be delivered in line with our Customer Vulnerability and Competency Framework, using a blended approach that includes e‑learning modules, face‑to‑face sessions, and virtual learning. This is your chance to make a real difference by ensuring our teams and partners have the skills and knowledge to support customers when they need it most.

A full UK driving licence and access to a car is a requirement for this role, as travel will be expected across our network

In this role you will

• Build and maintain strong relationships with internal teams and external stakeholders, engaging regularly with diverse audiences
• Support NGN’s Education Strategy by identifying collaborative opportunities and working closely with colleagues
• Deliver impactful training sessions, including “Train the Trainer” programs for partner organisations connected to grassroots communities, ensuring key messages on gas safety and affordable warmth reach those who need them most
• Keep training records accurate and up to date by coordinating with the Operational Training Team to maintain NGN’s Learning Management System (LMS)
• Travel across the network as required to deliver training and provide on‑site support
• Ensure all initiatives and approved projects comply with NGN’s training guidelines and align with the Customer Vulnerability & Competency Framework
• Promote awareness of carbon monoxide safety, fuel poverty, energy efficiency, and Priority Services Register through engaging training content
• Contribute to continuous improvement by sharing feedback and best practices to enhance training delivery and outcomes

We are looking for

• Hold a relevant teaching or training qualification (e.g. Cert Ed, Teaching Qualification, Training and/or Assessor Qualification)
• Educated to GCSE/A‑Level standard, including Maths and English Language/Literature
• Strong written and verbal communication skills, with good numeracy and proficiency in word processing
• Confident in using digital platforms such as Zoom and Microsoft Teams to deliver engaging training sessions
• Ability to work collaboratively and motivate a wide range of people
• Awareness of issues affecting customers in vulnerable circumstances, including energy efficiency, gas safety, and Priority Services
• Self‑motivated, organised, and able to work independently with minimal supervision

Why join NGN?

• Salary from £34,154 per annum
• Annual bonus of up to 5%, recognising your contribution and performance
• 25 days of annual leave, plus recognised bank holidays and 2 additional half‑days over the Christmas period
• Occupational sick pay available after the first 2 calendar days of statutory sick pay
• Generous stakeholder pension scheme, doubling your contribution, up to 10%
• Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service
• Family‑friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more

About NGN

We deliver gas to 2.7 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Ethnic Minority/Parents & Carers/ DisABILITY) to ensure we reflect and uplift the communities we serve.

Next Steps

Simply click ‘Apply’ and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place beginning of February. If you require any adjustments during the recruitment process, please contact our Recruitment Team at [e-mail]