VP, Global AI Infrastructure Support

Nscale Ltd.; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading technology company is searching for a Vice President of Support to oversee global datacenter operations for AI infrastructure. This role involves leading a high-performing team, managing critical incidents, and defining operational standards across multiple sites. The ideal candidate will have significant experience in datacenter operations, expertise in GPU and networking systems, and strong leadership skills. You will play a vital role in ensuring service availability and driving operational excellence in a rapidly growing organization.

Benefits

Highly competitive package (base + equity)

Dynamic progression plan

Human-first flexibility

Remote-first team collaboration

Qualifications

• Proven experience in datacenter infrastructure support operations at scale.
• Deep understanding of GPU, compute, networking, and storage platforms.
• Experience managing 24/7 critical operations and executive-level incident management.

Responsibilities

• Own global datacenter support operations for AI infrastructure.
• Lead incident management, escalation, and severity frameworks.
• Drive root cause analysis and post-incident reviews.

Skills

Leadership

Incident management

Technical communication

Observability

Collaboration

Job description

A leading technology company is searching for a Vice President of Support to oversee global datacenter operations for AI infrastructure. This role involves leading a high-performing team, managing critical incidents, and defining operational standards across multiple sites. The ideal candidate will have significant experience in datacenter operations, expertise in GPU and networking systems, and strong leadership skills. You will play a vital role in ensuring service availability and driving operational excellence in a rapidly growing organization.