Volunteer Support Lead - Hybrid, CRM & Systems

Marine Society and Sea Cadets; Greater London; Hybrid; GBP 40,000 - 42,000; Full time

Job summary

A charitable organization in London seeks a Volunteer Support Manager to enhance volunteer systems and support strategies. The role involves overseeing a support team, managing processes via platforms like Microsoft Forms, and ensuring an effective volunteer experience. Candidates should have experience in team management and CRM systems, alongside a commitment to supporting community initiatives. This full-time position offers a salary range of £40,000 to £42,000, with hybrid working options available.

Benefits

25 days annual leave

Private medical insurance

Generous pension contribution

Cycle to work scheme

Employee development opportunities

Qualifications

• Experience of managing and motivating a large team.
• Experience of managing complex administrative processes.
• Experience using Microsoft Forms and Power Automate.

Responsibilities

• Maintain and update volunteering systems to ensure efficiency.
• Line manage the Volunteer Support Team to deliver timely support.
• Develop systems for managing volunteer support workload.

Skills

Team management

CRM systems

Administrative process refinement

Customer service

Understanding of the voluntary sector

Tools

Microsoft Forms

Power Automate

Job description

A charitable organization in London seeks a Volunteer Support Manager to enhance volunteer systems and support strategies. The role involves overseeing a support team, managing processes via platforms like Microsoft Forms, and ensuring an effective volunteer experience. Candidates should have experience in team management and CRM systems, alongside a commitment to supporting community initiatives. This full-time position offers a salary range of £40,000 to £42,000, with hybrid working options available.