Volunteer - Community Hub Reception

CARING FOR COMMUNITIES AND PEOPLE; Tewkesbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local charity in Tewkesbury seeks a Community Hub Reception Volunteer to provide outstanding customer service and support administrative tasks. Responsibilities include welcoming visitors, managing meeting room bookings, and handling phone calls. No qualifications necessary, as full training is provided. This is an excellent opportunity to engage with the community and make a difference.

Qualifications

• Organised, detail-oriented individual.
• Great organisational skills for co-ordinating bookings and answering calls.
• Strong customer service and professionalism.

Responsibilities

• Meet and greet visitors at the Community Hub.
• Support administrative duties within the Hub.
• Handle meeting room bookings and telephone communications.

Job description

Overview

Our Community Hub Reception Volunteers are the heart and soul of customer service – does this sound like you?

We require an organised, detail oriented person to support our Helpdesk within our Community Hub in Tewkesbury.

Our Community Hub Reception Volunteer will meet and greet visitors and people accessing CCP services, ensuring a tidy and presentable environment, supporting administrative duties, and a whole lot more!

You’ll need great organisational skills to co-ordinate meeting room bookings, answer and transfer incoming telephone calls, and process incoming and outgoing post.

Day to day duties are carried out with a strong sense of customer service, professionalism, and a smile!

No qualifications are required, and full training is provided – so if this sounds like the role for you, then click “apply” now!

Safeguarding and recruitment

We place the safety of our Clients, Staff, Students and Volunteers first. CCP uses Safer Recruitment practices to onboard volunteers. This means we require an application form to be completed, interview, induction training and references.

What volunteers say

'I knew I wanted to give back to the community in a way that works for me, and supporting the head office team is an ideal way of doing that.'

About CCP

We as a Charity CCP was originally founded in 1989 by a local businessman in response to the growing number of homeless young people in Cheltenham. Recognising that people as young as 16 were sleeping rough around town after having thrown out of their family home, he purchased a building and opened a 10-bed hostel. We have grown a lot since then and now aim to transform the lives of children, young people, families, and vulnerable adults by preventing homelessness, strengthening families and promoting independence. With a head office in Cheltenham, we currently employ over 250 staff, backed up by a team of over 150 volunteers, delivering services and projects in Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, and Dorset.

Together WE can make a difference

#WeAreCCP

CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure & Barring Services, paid for by CCP.

Please review the attached role profile for further insights.