Volunteer Café Assistant (Front of House)

Farleigh Hospice; Chelmsford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A community hospice in Chelmsford is seeking a Café Assistant to provide excellent customer service, handle café orders, and maintain cleanliness in a busy café environment. Responsibilities include welcoming guests, advising on menu options, preparing drinks, and ensuring a smooth front-of-house operation. The ideal candidate should have strong communication skills and a positive attitude. Training will be provided, and appropriate attire is required.

Responsibilities

• Welcome visitors and advise on menu options and allergens.
• Prepare and serve a variety of barista-style coffees.
• Process café sales through tills and card machines.
• Maintain cleanliness of café area per health regulations.

Skills

Excellent communication and interpersonal skills

Positive and friendly attitude

Ability to multitask

Great energy and customer service skills

Confidence in using coffee machines and tills

Physical ability to fulfill role requirements

Job description

This role involves assisting with the front of house running of the Farleigh Hospice Café, working as part of the Corporate Administration team to provide a friendly and efficient service for visitors, patients and staff members in our Courtyard café.

Using your customer service skills, you will be responsible for welcoming visitors to the café, advising on the café menu (including allergens), taking orders, making and serving barista-style coffees, serving food prepared by the catering team, cleaning and clearing tables and ensuring the smooth and efficient running of the front of house area of the café.

You will be provided with all the required training for the role and supplied with an apron to wear and requested to wear suitable clothing and enclosed footwear whilst on shift.

KEY TASKS/SAMPLE ACTIVITIES

• Welcoming visitors and advising on menu options and allergies
• Informing the catering team of any orders or requests
• Delivering orders to the tables
• Preparing, making and serving a variety of barista-style coffees
• Keeping the coffee machine and area clean and tidy
• Assisting in the set up and close down of tables – refills, wiping down, menus etc
• Stock replenishment
• Processing café sales through the till and using a card machine for payments
• Undertaking cleaning activities to ensure that the café area is maintained in line with Environmental Health Regulations and Farleigh Hospice own standards
• Supporting colleagues and working as part of the café and kitchen team by undertaking other activities that may be required to meet demand.

MINIMUM REQUIREMENTS

• Excellent communication and interpersonal skills
• Positive and friendly attitude
• Ability to multitask
• Great energy and customer service skills
• Able to work in a fast-paced environment with service at the forefront
• Able and confident to use a variety of equipment such as a coffee machine and till (full training will be provided)
• Physical ability to fulfil the requirements of the role including safe moving and handling

OTHER DUTIES

• To inform the Team Leader as soon as possible if unable to fulfil your commitment so that replacement cover can be arranged
• To attend or contribute to volunteer meetings whenever possible
• To adhere to data protection policies and procedures. Participate in training and attend any courses that may be relevant
• To wear your name badge and any uniform or PPE provided at all times
• To follow standards of hygiene and expectations including handwashing, wearing of jewellery, hair and footwear regulations
• To familiarise yourself and comply with the Health and Safety Policy, Fire Procedure, Equal Opportunities and Disciplinary and Grievance procedure, where appropriate
• To maintain strict confidentiality at all times
• To adhere to the no smoking policy

PLEASE CLICK HERE TO APPLY

Thank you for contributing to the valuable work of Farleigh Hospice.

Please do not hesitate to contact us at [e-mail] or call 01245 933735 if you require any further information.