Voids/Empty Homes Manager

Lancaster City Council; Morecambe; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A local government council in Morecambe is seeking an experienced Voids/Empty Homes Manager to oversee the repairs and maintenance service. The ideal candidate will deliver high-performing services, manage various teams, and ensure all properties meet safety standards. This role also includes excellent benefits like a Local Government Pension Scheme and hybrid working opportunities.

Benefits

Local Government Pension Scheme

Discounted gym membership

Generous annual leave allowance

Qualifications

• Qualified and competent person required for managing voids.
• Experience in repairs and maintenance service essential.
• Must thrive in a challenging and collaborative culture.

Responsibilities

• Deliver a high performing voids repair service.
• Manage various trade and support team members.
• Ensure compliance with Lettable Standard.

Skills

Customer service skills

Operational management

Risk management

Job description

The Role

An opportunity has arisen for the role of Voids/Empty Homes Manager within the Repairs and Maintenance Service (RMS) based at the White Lund Depot, Morecambe.

Following a restructure of the repairs and maintenance service this exciting role will support our improvement journey to provide our tenants, leaseholders and stakeholders with a 1st class repairs and maintenance service.

We are seeking a suitably qualified and competent person who thrives on working in a challenging, and driven culture. You must enjoy working collaboratively with colleagues within RMS, Council Housing Neighbourhood Service, Choice Based Lettings team and our Property, Asset & Compliance team.

Responsibilities

The successful candidate will be responsible for delivering a high performing voids repair service to Council Housing stock and acquired or temporary housing units. This will include operational management of various trade and support team members, risk management/health & safety and overall performance management (team members and service specific KPIs).

You will have overall responsibility for undertaking a range of functions relating to the voids process including pre/post inspections ensuring all refurbished properties comply with the Lettable Standard, free from any hazards under the HHSRS including damp & mould. You will be responsible for ensuring all targets relating to the void process are adhered to and as a member of the Voids Steering Group have an input into developing strategies to improve process/performance.

In addition, you will be working collaboratively with other RMS managers to ensure resources are available to deal with various workloads relating to voids, supported moves, mutual exchanges and stock acquisitions. You will also be working with our tenant groups/representatives and being used to scrutiny to improve overall service delivery.

In addition to the above you will play a supporting role in the of the current service delivery model as it moves from being less responsive to a more planned approach to undertaking repair works.

To undertake this role successfully it is essential that you have customer 1st skills and the drive to deliver a high performing repairs and maintenance service.

The successful candidate must be able to evidence the requirements detailed in the person specification.

Work hours and On-call

Your normal working hours will be 37 per week, and flexi-time working applies to this role. You may also be required to support our response to emergency repair requests by being "on-call" for the Out of Hours emergency repair service.

Benefits

Excellent benefits include:

A Local Government Pension Scheme (the Council makes a 15.5% contribution). Discounted gym membership and discount on days out, activities and retail.

Flexible working friendly - we offer hybrid working, a generous flexi-time scheme, and opportunity to work with your team to establish working hours to enable you to maximise your work‑life balance.

About You

You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.

Our Benefits

Lancaster is a great place to work, as well as being part of something special you will also benefit from:

• Generous annual leave allowance
• Local Government Pension Scheme
• A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.

Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net‑zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.

We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.

At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.

We are a disability confident committed employer.

Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date, then your application will have unfortunately been unsuccessful in progressing to interview.

To apply online and for further details please visit www.lancaster.gov.uk/jobs. Alternatively please call 01524 582077.

Salary range

• £45,091 - £49,282 per year