Void Manager

Croydon Council; Croydon; On-site; GBP 60,000 - 63,000; Full time

Job summary

A local authority in London is seeking an experienced Voids Manager to transform its voids service and ensure quality homes are delivered efficiently. The ideal candidate will have significant experience in voids management, strong leadership skills, and a relevant construction qualification. This role offers a competitive salary and a comprehensive benefits package, as well as opportunities for career development.

Benefits

Generous Benefits Package

Career Development

Inclusive Culture

Flexible working options

Family Friendly provisions

Qualifications

• Significant experience in voids or repairs management, ideally in social housing.
• Strong knowledge of building construction, health and safety, and contract management.
• Excellent leadership, communication, and problem-solving skills.
• Proven ability to deliver results, manage budgets, and improve service performance.
• The ability to work collaboratively in a fast-paced environment.

Responsibilities

• Leading and developing a team of voids surveyors and support officers.
• Overseeing the end-to-end voids process to ensure homes are ready for re-let on time.
• Managing contractors, monitoring performance, and ensuring value for money.
• Analysing performance data and driving continuous service improvement.
• Working closely with tenancy, lettings, and asset management teams.
• Managing budgets effectively and ensuring compliance with health and safety regulations.
• Building positive relationships with residents, contractors, and stakeholders.

Skills

Experience in voids or repairs management

Knowledge of building construction

Leadership skills

Communication skills

Problem-solving skills

Education

Relevant construction qualification (MRICS or MCIOB)

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Salary range: Grade 16 £60,573 - £62,766 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Voids Manager

Transform Croydon's voids service and deliver quality homes faster

Croydon is one of London's largest and most diverse boroughs, and our Housing Directorate is on a journey of transformation. Following our self-referral to the Regulator for Social Housing in 2021, we have made significant improvements, and in April 2025, the regulatory notice was formally lifted. Now we are building dedicated specialist teams to ensure our homes meet the highest standards and are ready for our residents without delay.

We are seeking an experienced and motivated Voids Manager to lead our voids service. You will take operational responsibility for managing void repairs, overseeing contractors, and driving performance to ensure empty properties are turned around quickly, cost-effectively, and to an exceptional standard.

About the role:

• Leading and developing a team of voids surveyors and support officers.
• Overseeing the end-to-end voids process to ensure homes are ready for re-let on time.
• Managing contractors, monitoring performance, and ensuring value for money.
• Analysing performance data and driving continuous service improvement.
• Working closely with tenancy, lettings, and asset management teams.
• Managing budgets effectively and ensuring compliance with health and safety regulations.
• Building positive relationships with residents, contractors, and stakeholders.

About you:

• Significant experience in voids or repairs management, ideally in social housing.
• Strong knowledge of building construction, health and safety, and contract management.
• Excellent leadership, communication, and problem-solving skills.
• Proven ability to deliver results, manage budgets, and improve service performance.
• A relevant construction qualification MRICS or MCIOB
• The ability to work collaboratively in a fast-paced environment

Why join Croydon Council?

We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.

• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development: We invest in our staff and support their development.
• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
• Family Friendly provisions: Generous maternity leave and family leave provisions
• Work Life Balance: Options for flexible and agile working options in line with service demand
• Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.

View our full range of Staff Benefits - Croydon Jobs Careers

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Assessment Centres

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About Us

Croydon Council's priorities

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council's new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.