VodafoneThree - Office IT Advisor - 12 Months FTC

Vodafone; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications provider in Stoke-on-Trent is seeking an Office IT Support Specialist for a 12-month fixed-term contract. The role involves supporting users with systems, managing hardware, and providing exceptional customer service. Candidates should have strong knowledge of Microsoft Operating Systems, laptop and desktop maintenance, and experience in a similar role. Join a team that values diversity, and make a meaningful impact in a rapidly evolving digital landscape.

Benefits

Excellent salary plus bonus

Vodafone benefits

Qualifications

• Strong understanding of Microsoft Operating Systems.
• Experience with laptop and desktop hardware maintenance.
• Exceptional customer service skills are essential.

Responsibilities

• Providing support to system users in person and virtually.
• Providing second line support via ticket system.
• Support project activities related to Office IT processes.

Skills

Microsoft Operating Systems

Laptop and desktop hardware maintenance

Knowledge of Lenovo and Dell hardware

ITIL methodology

Exceptional customer service skills

Experience in a similar role

Job description

Location: Stoke-on-Trent (Office Based Role - 5 days per week)

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time hours per week – Monday to Friday

Duration: 12 Months Fixed Term Contract

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

What you’ll do

• Providing support to the internal and external system users in person and / or virtually.
• Providing second line support to the internal and external system users via ticket system.
• Various Office IT process / project support.
• Supporting on boarders into the business with initial laptop set up.
• Manage the recovery of all returned devices and ensure accurate asset records are kept.
• Perform hardware recycling activities.
• Build and distribute devices.
• Shared mailbox administration.

Who you are

• Strong understanding of Microsoft Operating Systems
• Strong understanding and experience of laptop and desktop hardware maintenance
• Knowledge of Lenovo and Dell hardware
• Knowledge of ITIL methodology in an operations environment
• Exceptional customer service skills
• Experience of working in a similar role