Visitor Services Team Lead — Patient Experience

Sodexo Ltd; Colchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in the United Kingdom is seeking a Team Leader for Visitor Services to oversee a multidisciplinary team and ensure operational excellence in a healthcare setting. Key responsibilities include managing front-of-house operations, cash handling, and staff development. The ideal candidate will have strong leadership skills and experience in customer service. This position offers competitive pay and opportunities for personal and professional development, along with a supportive work environment.

Benefits

Ongoing training and development opportunities

Employee Assistance Programme

Free health and wellbeing app

Cycle to Work scheme

Flexible working hours

Qualifications

• Proven experience in a supervisory or team leader role.
• Engagement in customer service or facilities management.
• Confidence with reporting tools and performance metrics.

Responsibilities

• Lead, train, and motivate a multidisciplinary team.
• Oversee front-of-house operations for visitor services.
• Manage cash handling and financial governance.

Skills

Supervisory experience

Excellent communication

Strong organization skills

Leadership skills

Cash handling

Ability to manage priorities

Tools

Microsoft Office

Digital reporting platforms

Job description

A leading service provider in the United Kingdom is seeking a Team Leader for Visitor Services to oversee a multidisciplinary team and ensure operational excellence in a healthcare setting. Key responsibilities include managing front-of-house operations, cash handling, and staff development. The ideal candidate will have strong leadership skills and experience in customer service. This position offers competitive pay and opportunities for personal and professional development, along with a supportive work environment.