Visitor Services Officer

Government Recruitment Service; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public service organization in Central England is seeking a Visitor Support Officer to enhance visitor experiences by providing exceptional service at the visitor welcome area. Responsibilities include operating sales, managing facilities, and offering support to visitors. Ideal candidates will have strong customer service skills and a willingness to collaborate in a team environment. This role fosters a positive work atmosphere, focusing on teamwork and individual growth.

Qualifications

• Proven ability to provide outstanding customer service.
• Willingness to train in first aid.
• Ability to work collaboratively in a team.

Responsibilities

• Operate visitor welcome area and handle sales.
• Provide information and deal with customer enquiries.
• Inspect recreational facilities and manage litter.

Job description

Overview

As Visitor Support Officer, you will contribute to achieving an exceptional visitor experience, providing outstanding service they leave with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering.

Please see the job description below for more information and details about what we need from you.

Where you’ll work

Central England Forest District Team manages 30,000ha of the Nations Forests within a triangle formed by Preston, Grimsby and Milton Keynes. We manage a diverse range of forests from ancient oak-wood to new community forests, producing 150,000 tonnes of timber every year and providing homes for a wide range of wildlife. Over 8 million people live within 20 miles of our forests, giving rise to a diverse range of customers, neighbours and stakeholders. We manage seven visitor centres, attracting over 2.5 million visits per year, and 23,000 hectares of accessible woodlands.

Responsibilities

• As part of our visitor welcome team you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships.
• Give information and deal with enquiries from customers inclusively, positive and friendly.
• Regularly inspect car parks, walking, running and cycling routes, and other recreational facilities including play areas.
• Take pride in managing litter, to create a safe and enjoyable environment.
• Help maintain clean and welcoming public areas for our visitors to enjoy.
• Be willing to train in first aid and help when needed, contributing to safe and effective visitor support services.
• Work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere.
• Follow Forestry England’s procedures for risk assessments, and customer service, being consistent and efficient.
• Oversee parking infrastructure, addressing any issues quickly to ensure a hassle-free experience for visitors.
• Carry out minor repairs.
• Help with stock management.
• And any other tasks, reasonably requested by your line manager.