Visitor Experience & Information Centre Assistant

Platinum Recruitment NI Ltd; Lisburn; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency in Northern Ireland is seeking a Seasonal Visitor Information Centre Assistant to provide exceptional customer service and support at the Lisburn Visitor Information Centre. Responsibilities include managing visitor enquiries, overseeing ticketing and bookings, and maintaining high-quality service standards. Candidates should possess 5 GCSEs at Grade A-C or equivalent or have 3 years of relevant customer service experience. This temporary role offers flexible hours at a competitive pay rate of £13.26 per hour.

Qualifications

• Minimum of 5 GCSEs at Grade A-C, NVQ level 2, or 1 year in customer service.
• Alternatively, 3 years of customer service experience is acceptable.
• Experience ideally in a visitor-facing role.

Responsibilities

• Manage visitor enquiries via various channels.
• Provide information and advice to promote the area.
• Handle accommodation bookings and maintain tourism records.
• Conduct retail transactions and manage stock levels.
• Ensure compliance with health and safety regulations.

Skills

Customer service

Communication

Information management

Cash handling

Stock control

Education

5 GCSEs at Grade A-C or equivalent

NVQ level 2 or above

3 years' customer service experience

Job description

A recruitment agency in Northern Ireland is seeking a Seasonal Visitor Information Centre Assistant to provide exceptional customer service and support at the Lisburn Visitor Information Centre. Responsibilities include managing visitor enquiries, overseeing ticketing and bookings, and maintaining high-quality service standards. Candidates should possess 5 GCSEs at Grade A-C or equivalent or have 3 years of relevant customer service experience. This temporary role offers flexible hours at a competitive pay rate of £13.26 per hour.