Visitor Experience Assistant

Royal Air Force; City of Westminster; On-site; GBP 40,000 - 60,000; Part time

Job summary

A heritage organization is seeking a Visitor Experience Assistant in the City of Westminster. This part-time position involves ensuring exceptional visitor standards, engaging with guests, and supporting various museum operations. Ideal candidates should have previous visitor-facing experience, strong communication skills, and flexibility for varied roles, including some weekends and holidays. Join us in sharing the RAF story and enriching visitor experiences at our museum.

Qualifications

• Previous visitor facing experience ideally in a leisure or heritage environment.
• Ability to respond quickly and positively in a changing environment.
• Flexibility in fulfilling various roles at the museum.

Responsibilities

• Ensure the highest possible visitor standards are maintained.
• Provide a warm welcome and enhance visitor experience.
• Support activities, events, and general museum operations.
• Promote and sell museum guidebooks and services.
• Support the museum's fundraising and commercial activities.
• Ensure a safe and secure experience for all visitors.
• Serve as a first aider and fire marshal.

Skills

Visitor facing experience

Confidence in communication

Team player

Problem-solving skills

Flexibility

Job description

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a 'host' role for corporate clients and Museum partners is desirable.

• Proactive response to ensuring the highest possible visitor standards are maintained.
• Providing a warm welcome to our visitors and enhancing every visitor's experience at the museum through your engagement with them and your problem-solving skills.
• Supporting activities, events, general museum operations and processing visitor bookings at admissions.
• Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
• Supporting the museum's fundraising and commercial activities.
• Providing a safe and secure experience for everyone.
• Being a first aider and fire marshal. Training for both roles will be provided.
• Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
• There will also be the opportunity to provide engaging talks to visitors.

This is a permanent, part-time role working 1000 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.

The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives. We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence. The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy. The Museum is looking to appoint a Visitor Experience Assistant on an annualised contract.