Visitor Experience Assistant - 6 positions

Gardens, Libraries and Museums (GLAM), University of Oxford; Oxford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A prestigious university museum in Oxford seeks passionate Visitor Experience Assistants to enhance visitor interaction and satisfaction. The part-time roles involve welcoming guests, handling inquiries, and promoting donations. Ideal candidates should be friendly and team-oriented. Experience in customer service is advantageous. Comprehensive training and benefits are provided, including generous annual leave and pension schemes.

Benefits

Contributory pension scheme

38 days of annual leave

Childcare services

Family leave schemes

Cycle loan scheme

Discounted bus travel

Qualifications

• Passionate and friendly personality.
• Enjoys working as part of a team.
• Ability to solve unexpected problems.
• Experience in a customer-facing role is a bonus.

Responsibilities

• Act as the museum's ambassador and interact with visitors.
• Ensure visitor satisfaction and respond to inquiries.
• Encourage visitor donations.

Skills

Customer service

Problem-solving

Teamwork

Multilingual

Job description

Overview

Based in the beautiful Ashmolean Museum, you will deliver a world class experience for our visitors by acting as the museum’s ambassador. You will interact with a diverse range of people and respond to visitors’ questions and needs. Using product knowledge, you will welcome and inspire our visitors as well as encourage visitor giving (donations). To help you achieve this, we will provide comprehensive and structured training alongside development opportunities.

This role is fixed-term until early June 2026.

There are 6 part-time vacancies available with varying hours and weekly shift patterns. Patterns vary between 0.53 and 0.96 FTE. All shift patterns will involve working at least one weekend day, with some patterns including both weekend days.

This role will involve regular manual handling and some lone working. Full training will be provided.

About You

• Are you a passionate and friendly person?
• Do you enjoy working as a team?
• Are you good at solving unexpected problems?
• Do you love museums?

Yes? We would love to hear from you!

It would be a bonus if you have experience in a customer-facing role in a heritage environment or/and a working knowledge of another language.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

More information is available at https://hr.admin.ox.ac.uk/staff-benefits

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at [e-mail].

How to apply

You will be required to upload your CV and the attached supporting evidence form as part of your online application. The supporting evidence form lists each of the essential and desirable selection criteria, as listed in the job description – please explain how you meet each one. Both documents listed above must be submitted to be considered for this role.

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Ruth Farnan, Deputy Head of Visitor Experience, who can be contacted with enquiries relating to the role ([e-mail]). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department ([e-mail]).

Only applications received online by midday Friday 10th October can be considered. Interviews are expected to take place on Friday 24th October as a group assessment day. Shortlisted candidates will need to be available to attend on this date.

Recruitment drop-in event

Curious about joining our team as a Visitor Experience Assistant?

Come along to our Recruitment Drop-In Event!

Monday 6 October
1:00 – 3:00pm
Learning Studio, Ashmolean Museum

During the session you will:

• Get the chance to learn more about the Ashmolean
• Meet Ashmolean staff and ask us questions
• Receive advice on your job application and the supporting evidence form we use

*An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford’s grade 2 salary scale.