Visitor Experience Administrator

BIAZA (British and Irish Association of Zoos and Aquariums); United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading wetland conservation organization is looking for a Visitor Experience Administrator at WWT Slimbridge Wetland Centre in South-West England. This full-time role involves providing crucial administrative and operational support, supervising staff, and aiding in event delivery. Ideal candidates should have experience in public engagement, event organization, and strong office skills. Enjoy 33 days of leave annually, pension contributions, and other perks while working in a passionate team dedicated to wetlands restoration.

Benefits

33 days annual leave (increasing to 38 after 5 years)

Free entry to wetland centres

Free car parking

Colleague discounts

Cycle to work scheme

Contributory pension scheme

Life assurance

Employee Assistance Programme

Qualifications

• Experience in public engagement within visitor attractions or hospitality.
• Experience in organizing events in fast-paced settings.
• Office experience with a solid knowledge of Microsoft Office.

Responsibilities

• Provide administrative and operational support to the Visitor Experience Manager.
• Supervise the Administrative Assistant and Receptionist.
• Support planning and delivery of daily activities and events.

Skills

Public engagement experience

Event organization

Office/admin skills

Team collaboration

Education

A Level or equivalent in relevant subject

Tools

Microsoft Office (Excel, PowerPoint, Outlook)

Job description

WWT Slimbridge (Centre)

South-West England

Closing date for applications is: 31st Dec 2025

We have an exciting opportunity to become a key part of the Visitor Experience team at WWT Slimbridge Wetland Centre.

As a Visitor Experience Administrator, you’ll play a vital role in providing both administrative and operational support to ensure the smooth running of day‑to‑day operations, as well as seasonal, special, and VIP events.

In this role, you’ll supervise the Administrative Assistant and Receptionist, while providing administrative and operational support to the Visitor Experience Manager. Working closely with the Visitor Experience Manager and Visitor Experience Officer, you’ll support the planning and delivery of daily activities and events throughout the year.

This is a full‑time position working 37.5 hours per week, 5 days from 7 including weekend and bank holiday working.

Qualifications

• A Level or equivalent qualification in a relevant subject (e.g. Events Management, Education, Communications, Tourism).
• Full UK driving licence.
• Experience in public engagement, ideally within a visitor attraction, arts, hospitality, or entertainment setting.
• Experience organising events in a fast‑paced and high‑volume environment.
• Office/admin experience with good working knowledge of Microsoft Office (Excel, PowerPoint, Outlook).
• Experience managing volunteers within a team setting.

We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.

About Us

We’re WWT, and we’re on a mission to restore the super‑powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground‑breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world.
• Be surrounded and inspired by our team of passionate, dedicated people.
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want.
• Free entry to all our wetland centres, including your family.
• Free car parking and secure bike storage areas.
• Colleague discount on shopping and memberships.
• Cycle to work scheme.
• Contributory pension scheme.
• Life Assurance of three times your salary, for peace of mind for your loved ones.
• Independent personal, workplace and financial advice from our Employee Assistance Programme.

WWT is an equal opportunities employer and all applications will be considered solely on merit.