Virtual Travel Coordinator

Destinytravel; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel service company based in Scotland is seeking a Virtual Travel Coordinator to support clients from planning trips to post-travel follow-ups. Responsibilities include managing inquiries, itinerary changes, and ensuring client satisfaction. Ideal candidates should possess strong communication skills and a dedication to customer service, along with a genuine interest in travel. This fully remote position offers flexibility and access to travel perks in a supportive team environment.

Benefits

Fully remote work

Access to travel perks

Ongoing training

Supportive team environment

Opportunities for growth in the travel industry

Qualifications

• Strong written and verbal communication skills are essential.
• Customer service experience preferred but not necessary.
• Ability to pay attention to detail and stay organized.
• Comfortabilty with learning new digital tools is required.
• A genuine interest in travel and helping others is important.

Responsibilities

• Respond to inquiries via email, phone, and messaging platforms.
• Assist with itinerary changes, cancellations, and travel-related questions.
• Provide clear destination information and documentation guidance.
• Confirm travel details and follow up before and after trips.
• Resolve concerns with empathy and professionalism.

Skills

Strong written and verbal communication skills

Customer service experience

Excellent attention to detail

Comfort learning digital tools

Interest in travel

Job description

Virtual Travel Coordinator

As a Virtual Travel Coordinator, you will support clients throughout their travel journey—from initial planning to post-trip follow-up. Your role is to ensure every detail is handled smoothly while providing guidance, updates, and reassurance along the way.

At Destiny&Co., we focus on personalized service and meaningful travel experiences, helping travelers feel confident and supported every step of the way.

Key Responsibilities

• Respond to inquiries via email, phone, and messaging platforms.
• Assist with itinerary changes, cancellations, and travel-related questions.
• Provide clear destination information and documentation guidance.
• Confirm travel details and follow up before and after trips.
• Resolve concerns with empathy and professionalism.

Benefits

• Fully remote work with flexible scheduling.
• Access to travel perks and ongoing training.
• Supportive, collaborative team environment.
• Opportunities for long-term growth in the travel industry.

What We’re Looking For

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• Excellent attention to detail and organization.
• Comfort learning digital tools and travel systems.
• Genuine interest in travel and helping others.